Joseph Pinand
Wayne,NJ
Summary
Skilled Service Technician with extensive experience at WarmAire Conditioning and PSE&G, excelling in customer service and mechanical aptitude. Demonstrated ability to diagnose and repair equipment, ensuring peak performance. Trained juniors, enhancing team skills and safety awareness. Achieved a significant increase in client satisfaction through effective communication and on-call support.
Overview
11
11
years of professional experience
Work History
Service Technician
WarmAire Conditioning
10.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
PSE&G
11.2017 - 08.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Apprentice
WarmAire Conditioning
10.2015 - 11.2017
- Assisted in the development of streamlined processes for more efficient task completion among the entire team.
- Maintained a positive work environment fostering collaboration amongst team members leading to higher rates of job satisfaction.
- Increased equipment lifespan, conducting thorough inspections and preventive maintenance tasks.
- Ensured safety compliance, following company guidelines and industry standards during all service tasks.
Plumbing Apprentice
Pinand’s Plumbing and Heating
08.2014 - 10.2015
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
Technician
Blue Print Technologies
06.2014 - 08.2014
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
West Milford High School
West Milford, NJ06.2010
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Heavy lifting
- Mechanical aptitude
Timeline
Service Technician
WarmAire Conditioning
10.2024 - Current
Service Technician
PSE&G
11.2017 - 08.2024
Service Apprentice
WarmAire Conditioning
10.2015 - 11.2017
Plumbing Apprentice
Pinand’s Plumbing and Heating
08.2014 - 10.2015
Technician
Blue Print Technologies
06.2014 - 08.2014
West Milford High School
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