Joseph Pixley
Farmington,MN
Summary
Detail-oriented Business Analyst with expertise in business intelligence, software testing, and data analysis. Committed to enhancing processes and delivering valuable reports to support financial shared services.
Overview
8
8
years of professional experience
Work History
Business Analyst, Specialist
Patterson Companies
St. Paul, MN
02.2023 - Current
- Part of a small team that acts as system technical support for the financial shared services department
- Daily reporting for Account specialists.
- Conduct testing for new processes to work out all the possible issues.
- Teamwork skills helping each of my team members brainstorm new ways to bypass interferences.
- Creation of new reports to collect valuable data needed for the financial shared services department.
Dental Cash Applications, Specialist
Patterson Companies
St. Paul, MN
11.2021 - 02.2023
- Part of a team that supports applying daily payment submission for both dental and veterinary customers.
- File reports and post daily batches in SAP.
- Work in a paperless environment for easy access and quick application.
- Apply different forms of payments, such as checks, credit cards, etc.
Customer Master Data, Specialist
Patterson Companies
St. Paul, MN
09.2019 - 11.2021
- Responsible for maintaining dental accounts to date and running as expected per company and customer expectations.
- Manage and create customer accounts using SAP and Legacy CSS.
- Ensure dental licenses are up to date.
- Confidentiality with customer sensitive data.
- Customer Service via email and/or phone.
Shift Lead
Marcus Theater
Oakdale, MN
11.2017 - 09.2019
- Provided exceptional customer care to all customers.
- Maintained concessions to ensure efficiency during peak and non-peak hours.
- Delivered superior training and leadership to teams to boost performance.
- Resolved challenging customer complaints.
- Ensured employee productivity to keep up with customer demand.
Education
Bachelor of Arts - Information Technology
Metro State University
St. Paul, MN04-2026
Associates of Science Degree - Information Technology & Communications
Century College
White Bear Lake, MN01.2021
Skills
- Linux systems
- CCNA certification
- Business intelligence
- Software testing
- Business process mapping
- BI tools expertise
- Multitasking and organization
- Business process improvement
- Pivot tables
- Data mapping
- Technical support
- Windows Server 2016
- Oracle Service Cloud
- SAP expertise
- Customer relations
- Data analysis
- Quality assurance
- Training and development
Personal Information
Available: Open to hybrid/remote positions
References
References available upon request.
Timeline
Business Analyst, Specialist
Patterson Companies
02.2023 - Current
Dental Cash Applications, Specialist
Patterson Companies
11.2021 - 02.2023
Customer Master Data, Specialist
Patterson Companies
09.2019 - 11.2021
Shift Lead
Marcus Theater
11.2017 - 09.2019
Bachelor of Arts - Information Technology
Metro State University
Associates of Science Degree - Information Technology & Communications
Century College
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