Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Plumb

Shawnee,OK

Summary

Store Manager with extensive experience at Spirits Liquor and Wine, specializing in sales analysis and inventory management. Proven ability to resolve conflicts and train employees, leading to increased profitability and enhanced customer satisfaction. Focused on optimizing operations and driving revenue growth through strategic promotions and effective team leadership.

Overview

15
15
years of professional experience

Work History

Store Manager

Spirits Liquor and Wine
Shawnee, OK
01.2020 - Current
  • Prepared monthly reports detailing sales figures, expenses, and profits.
  • Conducted daily store operations, including cash handling and opening/closing procedures.
  • Planned special promotions based on market trends to drive traffic.
  • Created weekly work schedules for store personnel to ensure adequate coverage.
  • Monitored inventory levels and placed orders for timely restocking.
  • Developed strategies to maximize sales while enhancing profitability.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Performed regular price checks to guarantee competitive pricing.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Store Owner

Last Call Liquor and Wine
Mcloud, OK
07.2010 - 12.2019
  • Implemented marketing campaigns to enhance brand visibility and attract new customers.
  • Resolved customer complaints efficiently, ensuring satisfaction and positive experiences.
  • Tracked employee performance, providing regular feedback to uphold quality standards.
  • Assisted with purchasing decisions based on market trends and customer demand.
  • Developed store policies and procedures to optimize customer satisfaction.
  • Managed inventory levels, restocking shelves to maintain optimal supply.
  • Ensured compliance with state and local business operation laws.
  • Maintained detailed records of sales, profits, and losses for accurate financial tracking.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Set pricing structures according to market analytics and emerging trends.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Associate of Science - Biological Sciences

Seminole State College
05-2015

Some College (No Degree) - Environmental Science

University of Oklahoma
Norman, OK

Skills

  • Sales analysis and inventory management
  • Cash handling and customer service
  • Employee training and visual merchandising
  • Conflict resolution
  • Schedule management
  • Loss prevention
  • Regulatory compliance
  • Profit margin optimization
  • Cash management
  • Store operations
  • Inventory oversight
  • Budget administration
  • Inventory forecasting

Timeline

Store Manager

Spirits Liquor and Wine
01.2020 - Current

Store Owner

Last Call Liquor and Wine
07.2010 - 12.2019

Associate of Science - Biological Sciences

Seminole State College

Some College (No Degree) - Environmental Science

University of Oklahoma

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