Joseph Poches
Portage,WI
Summary
Dedicated and diligent individual with a proven track record of achieving ambitious goals, including graduating high school in three years and attaining national rankings in Olympic Weightlifting. Passionate about German language and culture, with a large aspiration to immerse myself in that environment. Committed to personal and professional growth while bringing a flexible and proactive approach to contribute effectively to the success of both myself and the company.
Overview
4
4
years of professional experience
Work History
Laborer/Pack Shed Technician
Gumz Muck Farms
2023.08 - 2023.10
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Understood and followed verbal and written instructions to complete work correctly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and safety protocols while operating machinery and equipment.
Barista/Barista Trainer
18 ball coffee
2021.10 - 2022.06
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Barista/Barista Trainer
Two Rivers Coffee Co
2019.06 - 2021.09
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
High school diploma -
Portage High School
Portage, WI06.2023
Skills
- Cashiering
- Food Service
- Cash Handling
- Painting
- Wisconsin Driver's License
- Physical Strength
- Team Player
- Training Materials
- Leadership Experience
- Coffee Expertise
- POS
- Dedication
Languages
German
Limited Working
English
Native or Bilingual
Timeline
Laborer/Pack Shed Technician
Gumz Muck Farms
2023.08 - 2023.10
Barista/Barista Trainer
18 ball coffee
2021.10 - 2022.06
Barista/Barista Trainer
Two Rivers Coffee Co
2019.06 - 2021.09
High school diploma -
Portage High School
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