Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joseph Poehling

Las Vegas

Summary

Dynamic leader with a proven track record at Massage Envy, enhancing client retention through exceptional trigger point therapy and reflective listening. Spearheaded team development and operational efficiencies, driving significant business growth. Expert in psychology and anatomy, adept at fostering customer loyalty and advancing employee skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Massage Therapist

Massage Envy
11.2024 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Evaluated client conditions to recommend appropriate massage therapy methods.

Spa Attendant

Wynn Las Vegas
11.2024 - Current
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.

Assistant Manager

Massage Envy
10.2023 - 11.2024
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Franchise Owner

Overtime Athletics
06.2022 - 07.2023
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

District Sales Manager

24 Hour Fitness
07.2020 - 06.2022
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.

General Manager

Orange Theory
03.2019 - 03.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Counselor

Rite of Passage
01.2017 - 02.2019
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.

Education

Massage Therapy

Northwest Career College
Las Vegas, NV
09-2024

Skills

  • Reflective listening
  • Trigger point therapy
  • Anatomy
  • Physical power
  • Customer needs assessment
  • Client retention
  • Psychology

Accomplishments

  • Supervised team of 100+ staff members.
  • Was invited by spa director to open and maintain new wellness spa at Northwest Career college

Certification

  • Licensed Massage Therapist (LMT) - [State] Board of Massage Therapy.
  • Hot Stone Therapy Certificate – Various Professional Workshops and Institutes.

Timeline

Massage Therapist

Massage Envy
11.2024 - Current

Spa Attendant

Wynn Las Vegas
11.2024 - Current

Assistant Manager

Massage Envy
10.2023 - 11.2024

Franchise Owner

Overtime Athletics
06.2022 - 07.2023

District Sales Manager

24 Hour Fitness
07.2020 - 06.2022

General Manager

Orange Theory
03.2019 - 03.2020

Counselor

Rite of Passage
01.2017 - 02.2019

Massage Therapy

Northwest Career College

Similar Profiles

CREATE PROFILE
Joseph Poehling