Joseph Poku
Ilford,London
Summary
Results-oriented leader with rich career history in product marketing. Proven ability to direct explosive sales growth, successful new product launches and innovative client acquisition strategies. Experienced in overseeing small teams to secure impressive customer-focused metrics. Driven and ambitious marketing professional with background in developing digital marketing strategies and completing market research. Creative, friendly and communicative team player. Proven success in crafting SEO-optimised written content that improves online rankings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Customer experience assistant
Zara in partnership with ADECCO
London, London
04.2024 - 05.2024
- Managed customer support cases from initial report through to resolution.
- Developed and updated knowledge base articles for issue resolution.
- Carried out routine collection of information, reporting and escalating unforeseen and exceptional events.
- Kept accurate records of service requests and resolutions for issue tracking and analysis.
- Documented and escalated complex issues to higher-level support, facilitating swift resolutions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Assisted customers with varying questions using product knowledge and service expertise.
Assistant sales & marketing manager
Asunafo South Health Insurance Scheme
Kukuom, Ghana
09.2021 - 12.2022
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Developed, implemented and monitored digital marketing campaigns including research, advertising and public relations efforts to ensure adequate growth and expected results.
- Provided management and leadership expertise to coordinate sales efforts, leading a successful, engaged and motivated team to exceed departmental goals by 8%.
- Grew service sales by GHS20000 year-on-year through strategic marketing efforts.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Teacher of economics in high school
Sankore Senior High School
Sankore, Ghana
03.2018 - 08.2021
- Helped students explore concepts through challenging assignments and stimulating class discussions.
- Contributed to department and faculty meetings to continuously assess and improve internal practices.
- Tutored students struggling with material, improving understanding and academic performance.
- Administered examinations, assessed results and issued fair grades.
- Facilitated workshops, tutorials and seminars with opportunities to stimulate students' critical thinking and analysis.
- Developed and improved courses to better serve students' needs and meet standards.
Volunteer worker
Asunafo South Health Insurance Scheme
Kukuom, Ghana
09.2016 - 08.2017
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Communicated and collaborated with individuals from diverse backgrounds.
- Created warm, welcoming environment for service users' duration of stay.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
School administrator
Pentecost Preparatory School
Sankore, Ghana
09.2008 - 08.2012
- Kept filing, administration and recordkeeping up to date.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Answered telephone and email enquiries promptly, signposting requested information.
- Oversaw activities and functions to maintain compliance with school policies.
- Managed and maintained comprehensive school and staff diaries.
- Established warm, welcoming reception areas to provide positive first impressions.
- Arranged cover during staff absence using reputable supply teachers.
- Addressed and resolved incoming inquiries related to academic programs and enrollment.
- Took and distributed detailed administrative meeting minutes.
- Organised meeting bookings and prepared spaces and catering in advance.
Education
Master of Business Administration - General Management
Brunel University, London
London, United Kingdom 01.2023 - 03.2024
Bachelor of Arts - Integrated Business Studies (Management Option)
University For Development Studies
Tamale, Ghana 09.2012 - 07.2016
Skills
- Reporting and documentation
- Operations management
- Microsoft Office expertise
- Data entry
- Ability to prioritize
- Documentation control
- Data management
- Business administration
- Problem-solving
- Customer relations
- Customer Service
- Workflow planning
- Database administration
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer experience assistant
Zara in partnership with ADECCO
04.2024 - 05.2024
Master of Business Administration - General Management
Brunel University, London
01.2023 - 03.2024
Assistant sales & marketing manager
Asunafo South Health Insurance Scheme
09.2021 - 12.2022
Teacher of economics in high school
Sankore Senior High School
03.2018 - 08.2021
Volunteer worker
Asunafo South Health Insurance Scheme
09.2016 - 08.2017
Bachelor of Arts - Integrated Business Studies (Management Option)
University For Development Studies
09.2012 - 07.2016
School administrator
Pentecost Preparatory School
09.2008 - 08.2012