Joseph Ponczkowski
Moore,OK
Summary
Retail Manager with experience with a major department store chain. Skilled at planning and budgeting, employee training, adherence to company standards and providing outstanding customer service.
Overview
39
39
years of professional experience
Work History
Service Representative
Rug Doctor
05.2020 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Merchandiser
Anheuser-Busch InBev
08.2013 - 05.2020
- Complete assigned route
- Follow all rotation policies
- Build and maintain all displays, POS materials and back stock
- Complete daily paperwork
- Provide outstanding customer service
- Maintain company truck
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to determine best placement for merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Merchandiser
Nevada Beverage
07.2010 - 08.2013
- Complete assigned route
- Adhered strictly to rotation policies.
- Build and maintain all displays, POS materials and back stock
- Maintained accurate completion of required paperwork on a timely basis.
- Provide outstanding customer service
- Ensured optimal functioning of company transportation.
- Updated pricing and signage to complete product displays and educate customers.
Store Manager
Dollar Tree
01.2008 - 07.2010
- Designed a more attractive merchandise presentation
- Strategized special marketing campaigns
- Increased store traffic and profits
- Onboarded and coached new employees.
- Obtained merchandise to support sales.
- Provided outstanding customer service
- Counseled employees
- Handled daily paperwork-reports
- Responsible for payroll, bank deposits-cash handling and all P & L accountability.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Infantry
U.S. Army
09.2004 - 10.2008
- Deployed to Afghanistan and honorably discharged
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Established defensive positions to protect against enemy forces.
- Deployed countermeasures to repel enemy assaults.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Store Manager
Dollar General
10.1997 - 08.2004
- Delivered an exceptional improvement in inventory control, cutting shrink rate by over 7% within one year.
- Increased store traffic and profits
- Designed a more attractive merchandise presentation
- Strategized special marketing campaigns
- Recruited and onboarded sales and management team members.
- Successfully established three additional stores.
- Handled daily paperwork-reports
- Responsible for payroll, bank deposits-cash handling and all P & L accountability.
- Trained new employees on proper protocols and customer service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Correctional Officer
Augusta Correctional Center
12.1994 - 11.1997
- Performed cell inspections to confiscate prohibited materials.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Monitored inmate activities during visitations, meals, and recreational periods.
- Executed regular and emergency head counts.
Infantryman
US Army
08.1986 - 10.1994
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Enhanced team efficiency by conducting regular training sessions and tactical drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Improved unit readiness by maintaining and repairing essential equipment, ensuring optimal performance in the field.
- Secured key locations during operations, establishing a safe environment for friendly forces to operate within.
Education
High School Diploma - General Studies
Clearwater High
Clearwater, FL06.1986
Skills
- Till Counting
- Store Layouts
- Loss Prevention Training
- Schedule Management
- POS Systems and Ordering Platforms
- Customer service
- Order processing
- Product knowledge
- Conflict resolution
- Time management
- Team collaboration
- Inventory management
- Communication skills
- Problem solving
- Attention to detail
- Work ethic
Timeline
Service Representative
Rug Doctor
05.2020 - Current
Merchandiser
Anheuser-Busch InBev
08.2013 - 05.2020
Merchandiser
Nevada Beverage
07.2010 - 08.2013
Store Manager
Dollar Tree
01.2008 - 07.2010
Infantry
U.S. Army
09.2004 - 10.2008
Store Manager
Dollar General
10.1997 - 08.2004
Correctional Officer
Augusta Correctional Center
12.1994 - 11.1997
Infantryman
US Army
08.1986 - 10.1994
High School Diploma - General Studies
Clearwater High
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