Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joseph Ponsock

Richlands,NC

Summary

Dedicated management professional with proven leadership skills, seeking a role that fosters skill development within the county. Experienced in airport operations, demonstrating a strong understanding of security protocols and compliance. Adept at enhancing customer satisfaction through effective service strategies, ensuring a positive experience for all stakeholders.

Overview

10
10
years of professional experience

Work History

Customer Resolution Manager

IKEA
Charlotte, NC
05.2021 - 09.2024
  • Developed training materials for existing staff members on best practices for resolving customer issues.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed customer feedback surveys to identify areas for improvement in the service delivery process.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Government Travel Consultant

Omega World Travel Inc.
Jacksonville, NC
08.2019 - 01.2021
  • Handled comprehensive travel bookings for government agencies, ensuring seamless coordination of hotel, air, and rental car arrangements through phone and email.
  • Assessed international airline and travel advisories to avert travel disruptions for customers, leveraging queues and comprehensive advisory information.
  • Ensured compliance with mandatory trainings while expanding proficiency through diverse training materials.

Station Manager

DGS Delta Global Services
Albuquerque, NM
10.2014 - 07.2019
  • Reconciled expenses to coincide with approved budgets.
  • Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
  • Reviewed operational and financial reports to meet station goals and objectives.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
  • Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
  • Participated in employee relations investigations to resolve issues effectively.
  • Recruited, trained, supervised, evaluated, coached and disciplined staff members.
  • Adhered to company guidelines regarding safety measures for employees working in hazardous environments.

Education

High School Diploma -

Richlands High School
Richlands, NC
05-1999

Skills

  • Customer service
  • Excellent communication
  • Problem-solving
  • Documentation and reporting
  • Professionalism
  • Teamwork and collaboration
  • Grounds upkeep
  • Chemical handling
  • Cleaning supply management
  • Ladder safety
  • Equipment maintenance
  • Sanitization techniques
  • Bathroom sanitation
  • Spill cleanup procedures
  • Building security checks

References

References available upon request.

Timeline

Customer Resolution Manager

IKEA
05.2021 - 09.2024

Government Travel Consultant

Omega World Travel Inc.
08.2019 - 01.2021

Station Manager

DGS Delta Global Services
10.2014 - 07.2019

High School Diploma -

Richlands High School

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Joseph Ponsock