Joseph Potash
Woodstock,GA
Summary
Dynamic sales professional with a proven track record at Badcock Furniture, excelling in customer service and sales strategies. Recognized for enhancing customer satisfaction through effective needs assessment and conflict resolution. Reliable and punctual, adept at multi-tasking and inventory control, ensuring seamless operations and a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Warehouse Assistant
Stoneage Natural Rocks and Crystals
Norcross, GA
10.2022 - 01.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Personal delivery to stores around the Georgia area
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Sales Associate
Guitar Center
Athens, GA
09.2021 - 10.2022
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Kitchen Staff Member and Bartender
Fortify PI
Clayton, GA
04.2019 - 03.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Ran food and other orders
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Delivery Manager/Driver
Badcock Home Furniture
Douglas, GA
01.2017 - 04.2019
- Oversaw the delivery and assembly of furniture to ensure quality and care.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Checked in with clients to ensure their satisfaction.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
- Coordinated efficient routes and schedules for Number-driver team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
Delivery Driver
UPS
Tifton, GA
11.2016 - 02.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed scheduled hours and accepted additional shifts during peak times.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
Associate Of Business Administration - Business Marketing
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma - General Studies
Tift County High School
Tifton, GA09.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- POS system operation
- Sales strategies
- Meeting deadlines
- Professional demeanor
Accomplishments
Chosen to teach a year of high school class while still enrolled in my senior year
Timeline
Warehouse Assistant
Stoneage Natural Rocks and Crystals
10.2022 - 01.2025
Sales Associate
Guitar Center
09.2021 - 10.2022
Kitchen Staff Member and Bartender
Fortify PI
04.2019 - 03.2020
Delivery Manager/Driver
Badcock Home Furniture
01.2017 - 04.2019
Delivery Driver
UPS
11.2016 - 02.2017
Associate Of Business Administration - Business Marketing
Abraham Baldwin Agricultural College
High School Diploma - General Studies
Tift County High School