Joseph Powell
Dickson,TN
Summary
Dynamic Associate with over 7 years of experience in Customer Service and Sales across various roles, including managerial positions. Demonstrated ability to achieve results through effective goal-oriented strategies and reliability in high-pressure situations, such as Black Friday events. Proven resourcefulness and commitment to exceeding company objectives, including out-of-state assignments. Expertise in client relationship management and sales optimization.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Walmart
01.2022 - 07.2023
- Led team initiatives to enhance customer service and operational efficiency.
- Developed training programs to improve staff performance and productivity.
- Streamlined inventory management processes, reducing waste and improving accuracy.
- Collaborated with cross-functional teams to implement strategic marketing campaigns.
Stocking 2 Team Lead
Walmart
05.2021 - 12.2021
- Led team in achieving operational goals through effective communication and process optimization.
- Mentored staff to enhance skills and improve overall team performance.
Food Consumables Associate
Walmart
02.2021 - Current
- Delivered excellent customer service by assisting with merchandise orders and purchases.
- Maximized shelf availability through effective modular resets across various store departments.
- Handled diverse daily tasks, including price changes, section work, and freight processing.
- Ensured food quality and proper temperatures in frozen goods area during shifts.
- Executed markdowns on damaged items and expired merchandise efficiently.
- Processed truck shipments, accurately labeling and organizing over 500 pieces of back stock.
CAP 1 Associate
Walmart
03.2020 - 01.2021
- Improved shipment processing efficiency by handling over 500 daily truck pieces.
- Resolved inventory discrepancies by verifying physical counts against stock records.
- Enhanced stockroom organization, reducing throwaways and optimizing storage for produce and meat.
- Conducted quarterly audits by counting freight in stockroom and on sales floor.
- Maintained merchandise quality by removing damaged goods and ensuring proper signage.
- Supported low shrinkage rates by executing markdowns on expired and damaged items.
Customer Service Manager
Walmart
09.2019 - 01.2020
- Achieved successful Layaway Special Event overseeing operations worth over $100,000.
- Minimized shrinkage risks through daily audits of all layaway merchandise.
- Resolved customer inquiries effectively through positive communication and thorough follow-up.
- Trained employees on One Best Way Layaway procedures for improved operational efficiency.
- Coordinated packaging and storage processes for high-ticket layaway items.
Electronics Sales Associate
Walmart
01.2018 - 09.2019
- Enhanced customer satisfaction through expert knowledge of technology, movies, and music.
- Collaborated with team members to fulfill daily tasks and meet management expectations.
- Reduced shrinkage by $1000 daily through vigilant monitoring and strategic markdowns.
- Trained effectively in wireless and photo lab associate responsibilities and tasks.
Electronics Department Manager
Walmart
07.2018 - 08.2019
- Enhanced departmental efficiency by strategizing with management during morning tours.
- Streamlined workloads among associates to meet company standards and expectations.
- Performed daily tasks, including price changes and managing C.V.P. merchandise effectively.
Frontend Associate
Walmart
09.2017 - 01.2018
- Achieved high Clean, Fast, and Friendly scores by efficiently restocking checkout lanes.
- Greeting customers and assessing needs to ensure swift and friendly service.
- Ensured compliance with age restrictions by following the A.C.E. method.
- Trained in various Front End roles including SCO host and Customer Service Associate.
- Supported seamless operations as Money Center and Layaway Associate, enhancing customer experience.
Courtesy Clerk
WalMart
06.2014 - 09.2017
- Ensured cleanliness in parking and vestibule areas during business hours.
- Provided exceptional customer service by greeting and assisting customers with groceries.
- Monitored parking lot for suspicious behavior, ensuring safety for associates and customers.
- Conducted regular trash disposal and organized shopping carts for store efficiency.
01.2014 - 01.2014
- Facilitated efficient loading and unloading of company merchandise.
- Ensured timely delivery of furniture to residential and commercial clients.
- Collaborated with team to stock and manage inventory effectively.
- Maintained cleanliness and organization as Restroom Attendant at Cedar Point.
01.2012 - 01.2013
- Assisted in assuring customer satisfaction by consistently cleaning designated restrooms around park.
- Volunteered to stay three months after my expected job end date to assist in the annual Halloween festivities.
STUDENT SUPERVISOR
Eastern Michigan University Dining Services
09.2009 - 04.2012
- Achieved promotion to student supervisor within three months through dedication.
- Oversaw multiple food shops, coordinating staff and daily operations effectively.
- Prepared and cooked food while ensuring cleanliness and safety standards maintained.
- Delegated tasks efficiently, optimizing restaurant workflow during busy hours.
- Executed opening and closing procedures, ensuring proper food storage and dating.
Education
Associate of Science - accounting
Nashville State Community College
Dickson, TN04.2018
High School Diploma -
Southfield High School
Southfield, MI05.2009
Skills
- Known for being patient, caring, friendly with customers, and always willing to go that extra-mile to help them locate, look-up, carryout, and purchase items
- Firm believer in leading by example and hands on training as the way to teach and learn, also able to learn from mistakes
Customer Service
Leadership
- Proven to be reliable and friendly , making it easy to collaborate on projects and achieve desired results Great at following directions and highly adaptable to new and ever-changing work environments
- Overseen and trained multiple associates, therefore, gaining experience in delegating task among associates and holding them accountable for their workload
Teamwork
Management
Timeline
Assistant Manager
Walmart
01.2022 - 07.2023
Stocking 2 Team Lead
Walmart
05.2021 - 12.2021
Food Consumables Associate
Walmart
02.2021 - Current
CAP 1 Associate
Walmart
03.2020 - 01.2021
Customer Service Manager
Walmart
09.2019 - 01.2020
Electronics Department Manager
Walmart
07.2018 - 08.2019
Electronics Sales Associate
Walmart
01.2018 - 09.2019
Frontend Associate
Walmart
09.2017 - 01.2018
Courtesy Clerk
WalMart
06.2014 - 09.2017
01.2014 - 01.2014
01.2012 - 01.2013
STUDENT SUPERVISOR
Eastern Michigan University Dining Services
09.2009 - 04.2012
Associate of Science - accounting
Nashville State Community College
High School Diploma -
Southfield High School