Joseph Power
Navarre,Florida
Summary
Results-driven individual with a strong background in logistics and team training. Adept at overseeing inventory processes and ensuring safety compliance, contributing to streamlined operations. Committed to fostering a collaborative environment that drives both team performance and organizational goals.
Overview
8
8
years of professional experience
Work History
Munitions Systems Journeyman
United States Air Force
Navarre, Florida
09.2023 - Current
- Managed munitions storage areas and inventory control procedures, ensuring compliance and security standards.
- Inspected munitions for safety and regulatory compliance.
- Coordinated transportation logistics for munitions, optimizing delivery to designated locations.
- Trained junior personnel on standard operating procedures for munitions systems, enhancing team readiness and operational knowledge.
- Operated specialized equipment for efficient munitions handling and assembly.
Customer Service Representative
National Fuel Gas Co
Williamsville, New York
06.2022 - 09.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed escalated customer complaints through effective communication and active listening.
- Managed incoming calls to ensure efficient customer support.
CLUB Customer Service Representative
Cabela's
Cheektowaga, New York
06.2021 - 06.2022
- Explained credit card features and benefits to customers clearly.
- Processed payments and account changes accurately and promptly.
- Assisted customers with credit card inquiries and account management.
Customer Service Representative
Tops Friendly Markets
Depew, New York
02.2020 - 05.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product selections daily.
- Verified winning tickets and processed claims efficiently.
Cashier Lead
Tops Friendly Markets
Depew, New York
09.2019 - 02.2020
- Trained new cashiers on checkout procedures and customer service standards.
- Supervised daily cashier operations and ensured adherence to company policies.
- Coordinated schedules and assignments for team members to meet operational needs.
Cashier
Tops Friendly Markets
Depew, New York
10.2018 - 09.2019
- Handled cash, credit, and gift card payments with precision and care.
- Processed customer transactions accurately and efficiently at the checkout counter.
- Restocked shelves and ensured merchandise was presented attractively for shoppers.
Education
High School Diploma -
Lancaster High School
Lancaster, NY06-2020
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH08-2026
Skills
- Inventory control
- Regulatory compliance
- Logistics coordination
- Risk assessment
- Team training
- Conflict resolution
- Customer support
- Effective communication
Timeline
Munitions Systems Journeyman
United States Air Force
09.2023 - Current
Customer Service Representative
National Fuel Gas Co
06.2022 - 09.2023
CLUB Customer Service Representative
Cabela's
06.2021 - 06.2022
Customer Service Representative
Tops Friendly Markets
02.2020 - 05.2021
Cashier Lead
Tops Friendly Markets
09.2019 - 02.2020
Cashier
Tops Friendly Markets
10.2018 - 09.2019
High School Diploma -
Lancaster High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University