Joseph Kedasi
Farmington Hills,MI
Summary
Enthusiastic Business administration professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Product Support Analyst
Cognizant Technology Solutions
10.2020 - 06.2023
- Work directly with the customer to understand and troubleshoot issues.
- Worked as a Liaison between technology and the business clients to improve business process and support.
- Generated detailed reports using MS Excel and Salesforce by looking up data on Tableau.
- Designed and implemented innovative solutions with the team to improve the program quality.
- Created customer grievance reports and raised bugs and documented them.
- Took part in meetings with management and clients on business reviews.
- Responding to high volume emails and dealt with the inbound call queue and also made outbound customer calls.
- Resolved customer complaints promptly and efficiently.
- Provided product and service information to customers.
- Processed orders, forms and applications accurately.
- Monitored customer accounts for changes or updates.
- Demonstrated strong problem solving skills in addressing customer issues.
Point of Sale Associate
Kohl's
09.2019 - 11.2021
- Sales, customer service and processing Amazon returns; Handling cash counters and processing transactions; Selling Credit cards deals; Promoting Kohls app, rewards and Kohls products; Handling cash office duties.
Education
Bachelor's Business Administration -
Little Flower Degree College Affiliated To Osmania University
Skills
- Product Management and Risk Assessment
- MS Office, Excel, PowerPoint and Word
- Salesforce CRM
- Tableau & SQL
- Customer Communication
- Business Analysis
- Critical Thinking
- Stakeholder Communication
- Tracking and Documentation
- Have skills in providing Technical Support & Complaint Resolution
- Inbound and Outbound Calling
- Data Entry & Data Management
Timeline
Product Support Analyst
Cognizant Technology Solutions
10.2020 - 06.2023
Point of Sale Associate
Kohl's
09.2019 - 11.2021
Bachelor's Business Administration -
Little Flower Degree College Affiliated To Osmania University