Joseph Predestin
Cheswold,United States
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Epic Pharma. Excelled in training and mentoring teams to enhance productivity by implementing efficient workflows, resulting in improved customer satisfaction. Achieved notable success in streamlining operations and fostering a goal-oriented environment.
Overview
18
18
years of professional experience
Work History
Correctional Officer
Department of Corrections
11.2024 - 02.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Team Leader
Amazon LLC
09.2017 - 11.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervisor
Epic Pharma
03.2007 - 07.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Correctional Officer
Department of Corrections
11.2024 - 02.2025
Team Leader
Amazon LLC
09.2017 - 11.2024
Supervisor
Epic Pharma
03.2007 - 07.2017
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