Proficient with Microsoft Office Applications
Joseph Provine
Belmar,NJ
Summary
Diligent sales person with solid background in IT and customer engagement. Demonstrated success in driving sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
15
15
years of professional experience
Work History
IT Technician
Aca Computers
06.2018 - Current
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Streamlined inventory management for IT equipment, maintaining accurate records and facilitating timely replacements.
- Increased retail sales by regularly promoting products and educating clients on their benefits.
IT Manager
Crossroads Healthcare Managemnt LLC
06.2009 - 12.2016
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Education
Bachelor of Science - Business Marketing
Rowan University
Glassboro, NJ05-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Outgoing personality
Software
Mobile Device Expertise
Timeline
IT Technician
Aca Computers
06.2018 - Current
IT Manager
Crossroads Healthcare Managemnt LLC
06.2009 - 12.2016
Bachelor of Science - Business Marketing
Rowan University
Similar Profiles
AMANDA P. SMITHAMANDA P. SMITH
Senior Compliance Analyst at ACA GroupSenior Compliance Analyst at ACA Group
Matthew JacksonMatthew Jackson
Owner/Operator at ACA VentureOwner/Operator at ACA Venture
Linnet BernalLinnet Bernal
RN, Home Health Care at ACA HOME HEALTHRN, Home Health Care at ACA HOME HEALTH