Joseph Puckett
Newburgh,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Digital Coach
Walmart
Evansville, IN
04.2022 - Current
- Delivered consistent $6 million annual sales increase as Digital Coach.
- Effectively lowered the turnover rate of Digital Team Associates by 40% and maintained consistent reduction.
- Achieved successful outcomes by conducting interviews, making hiring decisions, and nurturing career development for 100+ associates.
- Assisted in the advancement of nine department associates to prominent management positions within the store's various divisions, along with numerous other employees across multiple management capacities over a span of 8 years.
- Elevated approval rating for Associate Engagement from 78% to an outstanding 91% as a result of assuming leadership role in Digital.
- As a industry leader in technology and innovation, my time at Walmart has provided me with numerous opportunities to lead through technological and process driven changes.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Digital operations is a unique sector within a Walmart store. While we contribute to the overall fiscal goals for the entire store, the role of Digital Coach allowed me to operate a $21 million dollar "Store within a Store." Through my leadership we consistently saw a significant increase in sales, a drastic reduction in turnover and maintained a positive rating with associates during engagement events.
General Merchandise Manager
Walmart
Newburgh, IN
04.2021 - 04.2022
- Designed attractive visual merchandising for store shelves and displays.
- Organized special events such as sales promotions, clearance sales.
- Monitored store performance metrics such as profit margins, sales volume.
- Established relationships with key vendors to secure discounts or exclusive deals.
- Performed regular audits of merchandise stock in order to detect shrinkage.
- Researched industry trends in order to stay abreast of new product offerings.
- Implemented policies and procedures pertaining to product returns and exchanges.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Developed merchandising strategies to maximize sales and profits.
- Maintained inventory control systems to ensure accurate stock levels.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Identified systematic problems and root causes to resolve issues and improve service.
Co Manager
Walmart
Newburgh, IN
07.2019 - 04.2021
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Developed store policies to ensure compliance with company standards.
- Maintained inventory levels by ordering supplies and tracking sales.
- Monitored daily operations to ensure efficient workflow.
- Ensured safety protocols were followed at all times.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Facilitated communication between departments, ensuring timely completion of projects.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Recruited new staff members through job postings, interviews, and references checks.
- Oversaw daily operations, maintenance and administration of various departments.
- Minimized staff turnover through appropriate selection, orientation and training.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw $120 million dollar a year store with 350+ associates on a daily basis. Role was second on the structure tier, reporting directly to the Store Manager.
Fresh Assistant Manager
Walmart
Murray, KY
03.2015 - 07.2019
- Studied and implemented strategies based on P&L statements to enhance performance of fresh departments within the store.
- Efficiently managed and documented monthly inventory for all fresh food sections in the store
- Consistently upheld superior cleaning standards and promoted a positive image within each department.
- Developed relationships through tours with Health Inspectors, Ecolab technicians, and varied regulatory divisions.
- Achieved consistent year-over-year growth in sales and profits through strategic collaboration with diverse vendors and meticulous analysis of food sales trends.
Skills
- Data Evaluation
- Talent Recruitment
- Performance Evaluation
- Schedule oversight
- Safety oversight
- Operations Management
- Team Development
Timeline
Digital Coach
Walmart
04.2022 - Current
General Merchandise Manager
Walmart
04.2021 - 04.2022
Co Manager
Walmart
07.2019 - 04.2021
Fresh Assistant Manager
Walmart
03.2015 - 07.2019