Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Puglisi

Wesley Chapel

Summary

Professional with strong background in customer interactions and service solutions matched with a very outgoing personality. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Social Media Marketer

East Global Management
06.2021 - 11.2024
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Generated leads through the creation of compelling and shareable content for various digital channels.
  • Researched current trends and best practices to develop innovative and impactful campaigns.

Special Events Bartender

Liz's Elegant Decorations
12.2022 - 09.2024
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Poured and prepared mixed drinks for 75+ people per event.

Mail Carrier

USPS
07.2020 - 05.2021
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Sales Merchandiser

Coca-Cola Beverages Florida
12.2019 - 05.2020
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
  • Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.

Retail Sales Associate

Sams Club
08.2016 - 04.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

High School Diploma -

Springstead High School
Spring Hill, FL
05-2016

Skills

  • Paid advertising
  • Social media strategy
  • Conversion optimization
  • Influencer marketing

Timeline

Special Events Bartender

Liz's Elegant Decorations
12.2022 - 09.2024

Social Media Marketer

East Global Management
06.2021 - 11.2024

Mail Carrier

USPS
07.2020 - 05.2021

Sales Merchandiser

Coca-Cola Beverages Florida
12.2019 - 05.2020

Retail Sales Associate

Sams Club
08.2016 - 04.2019

High School Diploma -

Springstead High School

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Joseph Puglisi