Joseph Punsalan

Attended competitions with the team to provide support, guidance, and encouragement both before and after events.

Developed strength-training programs tailored to each athlete's needs.

Provided feedback to individual athletes regarding their progress and development as a runner.

Advised athletes on proper nutrition, hydration, and rest habits to maximize athletic performance.

Conducted meetings with athletes to discuss goals, objectives, strategies, and expectations of the program.

Mentored student-athletes on the importance of time management when balancing academics and athletics.

• Achieved 100% client communication and attempted engagement during monthly checks.

Request and file medical, police, and educational records of families involved in investigations.

Advocated on behalf of vulnerable children and youth in court proceedings or other legal settings.

Developed service plans for clients that included short-term goals and long-term objectives.

Conducted home visits to assess client needs, evaluate progress, and provide resources to families.

Provided culturally competent services while respecting individual beliefs and values.

Monitored client progress via regular follow-up assessments and documented results accordingly.

• Consistently averaged the lowest handle time and recognized for efficiency at 7 claims an hour.

Research 50 claims a day and track potential fraud activity.

Audit payments from PayPal and major credit card companies.

Mitigated potential risks by adhering to company standard procedures and blocking potential risk points.

Collect and compare multiple data points to verify consumers.

Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.

Conducted market research to identify trends and opportunities in the industry.

• Achieved an out-of-stock ratio of less than 1%, fulfilled customer online orders, and organized the warehouse.
• Trained 30+ associates, 6 received promotions within their first 3 months at the store.

Assessed skill gaps for employees in all departments and developed training courses to meet identified needs.

Created daily work schedules for employees.

Strategized with current market sales to maximize future profits.

Lead back-of-house manager.

Evaluated supplies and product inventory to check for quality and quantity issues, and returned unacceptable materials to vendors to obtain replacements or refunds.

Regularly used Microsoft applications to update work plans, schedules, inventory, and pricing adjustments.