Joseph Quezada
Sachse,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Warranty Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Warranty Manager position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Home Warranty Representative
Grand Homes
07.2021 - Current
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Responsibilities
•
This position provides high level of quality customer service to homeowners during warranty phases
•
The selected candidate provides customer satisfaction that reflects Company’s core values and guiding principles
•
Be completely familiar with and able to explain 1 year functional and 2 year mechanical warranty program, homeowner maintenance recommendations and 10 year structural warranty
•
Be familiar with warranty budget and oversee that all work is completed within that budget
•
Hold subcontractors and vendors accountable for timely completion of their scope of work
•
Receive, review and be knowledgeable on all warranty requests for area
•
Make contact with homeowner within 24 hours and schedule walk through
•
Meet with homeowner to review list and listen to understand their concerns
•
Determine which items fall within warranty and set warranty expectations
•
Use manual to help explain policy, procedure and responsibility for maintenance and warranty
•
Coordinate and schedule warrantable repairs with homeowner and appropriate trades and vendors
•
Confirm repairs for completion with scope of work
•
Assure that work is completed in timely manner
•
Seek to obtain homeowner sign off of service ticket acknowledging completion
•
Any disputed items shall be noted
•
Accurately document every issue and all activities in situations where there is disputed item or disagreement
•
After reasonable attempt at remedy, refer all problems with non-warrantable issues to next level CCM or DCCM
•
Proactively provide feedback to CCM III or DCCM concerning construction and warranty matters
•
Accurately complete all subcontractor invoices and submit to CCM III or DCCM for approval
•
Assist Construction Managers as assigned by Project/Division or Area Manager
•
Other duties as assigned
Marketing Manager
Servpro
01.2019 - 06.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Multi Tenant Supervisor
Spectrum
03.2017 - 10.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
GED -
Bel Air High School
El Paso, TX09.1988
Some College (No Degree) - Biology
El Paso Community College
El Paso, TXSkills
- Customer Satisfaction
- Claims Assessments
- Retail Sales Customer Service
- Customer Needs Assessments
- Warranty Understanding
- Customer Relations
- Microsoft Office
- Information Updates
- Home Repair
- Customer Feedback
- Customer Support
- Claims Inspections
- Mobility Devices
- Microsoft Excel
- Claim Handling
- Profit Margins
Languages
Spanish
Native or Bilingual
Timeline
Home Warranty Representative
Grand Homes
07.2021 - Current
Marketing Manager
Servpro
01.2019 - 06.2021
Multi Tenant Supervisor
Spectrum
03.2017 - 10.2019
GED -
Bel Air High School
Some College (No Degree) - Biology
El Paso Community College
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