Joseph Quintana
Allen,TX
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Service Advocate
Target
Allen, TX
02.2021 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Delivered friendly service and offered expert support in every interaction.
Education
High School Diploma -
Allen High School
Allen, TX05.2020
Skills
- Customer Experience
- Service Requests
- Service Quality
- Social Services Application Assistance
- Teamwork and Collaboration
- Client and Community Service
- Service Delivery
- Service Promotions
- Client Assistance Referrals
- Issue Reporting
- Efficient Service
- Team Contribution
- Returns Policies
- Reading Comprehension
- Customer Service and Assistance
- Safety and Risk Assessments
- Product Selection
- Store Opening and Closing
- Knowledge Base
- Customer Care
- Behavior Support
- Providing Feedback
- Creative Solutions
- Social Perceptiveness
- Problem Resolution
- Team Goals
- Career Development
- Customer Transactions
- Cash Register Operations
Timeline
Service Advocate
Target
02.2021 - Current
High School Diploma -
Allen High School
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