JOSEPH MANNING
Analyst
Knoxville,TN
Summary
Results-driven Quality Analyst, skilled in ISO 9001:2015 auditing and data analysis. Successfully led quality improvement initiatives, enhancing compliance and reducing claims. Proven ability to foster strong interpersonal relations and drive strategic objectives, ensuring operational excellence and supplier performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Analyst
Volkswagen Group of America
Lenoir City
10.2022 - 04.2025
- Developed and implemented warehouse quality improvement initiatives to support claim reduction efforts.
- Led network-wide warehouse audits ensuring compliance with company Quality standards.
- Analyzed and distributed network quality reports to identify trends and areas for improvement.
- Conducted process audits and internal depot calibration reviews to verify adherence to Group Guidelines.
- Performed internal ISO audits and served as primary contact for official ISO audit processes.
- Collaborated with teams to identify process improvements and claim reduction opportunities across distribution network.
- Facilitated monthly meetings with depot management to analyze data and develop corrective actions.
- Monitored effectiveness of corrective actions and shared best practices among depots.
Domestic Quality Analyst
Volkswagen Group of America
Lenoir City
08.2015 - 10.2022
- Ensured quality standards adherence for domestically sourced service parts in supply chain.
- Conducted inbound audits and part inspections, implementing spill containment measures.
- Coached carrier employees on packaging and handling standards to enhance compliance.
- Performed daily investigations of claims, providing actionable feedback to depot management.
- Assisted Parts Logistics management in developing strategic objectives for Supplier Performance management.
- Developed systems and processes to achieve strategic objectives and exceed targets.
- Collaborated with Parts Business Owners to integrate process and system changes effectively.
- Led continuous improvement initiatives, driving results and communicating action items to stakeholders.
Supplier Quality Engineer
Scapa North America
Knoxville
10.2013 - 08.2015
- Oversaw quality of all incoming raw materials, ensuring compliance with specifications.
- Released approved raw materials for production to maintain operational flow.
- Quarantined rejected raw materials and coordinated destruction or return to suppliers.
- Issued SCARs for supplier issues related to shipments and raw materials.
- Followed up with suppliers on material specifications and shipping modifications.
- Conducted customer-required testing on incoming raw materials for quality assurance.
- Evaluated and approved suppliers based on internal and customer standards.
- Performed audits of supplier facilities to assess compliance and identify risks.
Quality Assurance Lead
Government & Industrial Supply, Inc./GIS Precision Machining
Pulaski
08.2009 - 10.2013
- Oversaw part production, ensuring compliance with customer specifications and requirements.
- Reviewed and analyzed inspection reports to identify areas for improvement.
- Collaborated with engineering teams to identify product design improvements.
- Coordinated internal quality reviews to maintain high operational standards.
- Managed non-conformance reports and facilitated corrective actions promptly.
- Utilized inspection tools to assess product quality throughout manufacturing stages.
- Inspected finished parts and generated detailed inspection reports for customers.
- Checked and filed material certifications and delivery tickets for accurate record-keeping.
- Maintained all inspection equipment paperwork to ensure up-to-date calibration dates.
- Scheduled and coordinated shipments with vendors and customers for timely deliveries.
- Received incoming deliveries and prepared outgoing shipments efficiently.
- Conducted inventory audits in machine shop to verify accuracy and maintain stock levels.
- Served as a member of ISO Audit Committee, supporting compliance efforts.
- Worked closely with the Procurement team on inbound product.
Logistics & Purchasing Representative
Government & Industrial Supply, Inc./GIS Precision Machining
Pulaski
05.2006 - 08.2009
- Coordinated inbound and outbound freight scheduling to enhance delivery efficiency.
- Managed vendor negotiations for favorable pricing and contract terms.
- Maintained supplier relationships to guarantee timely material deliveries.
- Processed purchase orders through ERP systems for efficient inventory management.
- Conducted vendor evaluations to uphold procurement quality standards.
- Monitored inventory levels, reordering materials as required.
- Resolved customer shipping issues promptly to ensure satisfaction.
- Prepared detailed reports on purchases, including cost analyses.
Education
Bachelor of Science - Audio Engineering
Full Sail University
Winter Park, FL02-2017
Certificate - Digital Marketing
Full Sail University
Winter Park, FL02.2021
Skills
- Microsoft Office and Apple productivity suite
- SAP and inventory management
- ISO 9001:2015 auditing
- Accurate record-keeping
- Customer service excellence
- Interpersonal relations
- Purchase order processing
- Data analysis and supply chain management
- Procurement and vendor negotiations
Certification
- Franklin Covey PMP
Timeline
Quality Analyst
Volkswagen Group of America
10.2022 - 04.2025
Domestic Quality Analyst
Volkswagen Group of America
08.2015 - 10.2022
Supplier Quality Engineer
Scapa North America
10.2013 - 08.2015
Quality Assurance Lead
Government & Industrial Supply, Inc./GIS Precision Machining
08.2009 - 10.2013
Logistics & Purchasing Representative
Government & Industrial Supply, Inc./GIS Precision Machining
05.2006 - 08.2009
Bachelor of Science - Audio Engineering
Full Sail University
Certificate - Digital Marketing
Full Sail University
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