Joseph Raabe
Raleigh
Summary
I am a detail-oriented worker with strong leadership skills that I have accrued over my 6 years working professionally as a Service Technician, Supervisor, and Store Manager. I have successfully helped deliver over 300 industrial/commercial projects on time. After 5 years as a Service Tech I sought out jobs in general management. I now have 1½ years experience in management, backed up by my years of leading and supervising construction teams. My proven ability to manage multiple priorities and exceed expectations makes me a valuable asset in any management role. I help to cultivate a collaborative and supportive work environment, fostering strong relationships, nurturing team development, and ensuring a positive, cooperative atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Refuel Operating LLC
Raleigh, NC
01.2025 - Current
- Operated the store alone in excess of 12 hours at a time, tending to all my responsibilities as a manager, whilst still delivering fast, quality service to customers.
- Assisted in labeling & tracking prep-work ahead of annual inventory audits.
- Money-handling included but not limited to; POS operations, safe operations, deposit deliveries, and cash reconciliation.
- Ensured accurate financial reporting, resolving and/or minimizing any discrepancies.
- Diagnosing and troubleshooting of POS systems, and backend operations such as; cash audits, identifying price-book errors & reporting such errors.
- Processed incoming vendor deliveries, counting palettes and cross-referencing with invoices.
- Addressed customer complaints/issues and resolved them on the spot to guarantee a satisfactory experience.
- Operated security & CCTV to investigate workplace reports ensuring they are addressed, and corrected, or otherwise reported through the proper channels.
- Responsible for the training and support of new-hires, teaching them our systems, protocols, and standards of service.
Service Technician
Task Electrical LLC
Raleigh, NC
05.2024 - 12.2024
- Assisted supervisors on directing teams to safely execute building plans to fit company standards.
- Read and interpreted commercial, and residential schematics, regularly helping to implement changes to existing plans as needed by client.
- Explained schematics for new devices & systems to peers & new-hires in order to guarantee safe and proper installation of said devices & systems.
- Responsible for diagnosis and maintenance of existing systems during service to check the integrity, and discuss the necessity of replacement/repair.
Service Technician
Jomar Electrical Contractors
Midland, TX
03.2024 - 05.2024
- Read and interpreted commercial building schematics, and implemented additions/changes.
- Trained in and regularly operated scissor-lifts to work at heights above 12ft.
Service Technician
Quail Energy Services
Andrews, TX
01.2024 - 03.2024
- Trained peers and apprentices on company standards of high-quality construction and efficient maintenance.
- Consulted supervisors and superintendents on necessary equipment, tools, services necessary to begin large-scale maintenance projects in the region.
- Guaranteed safe transport of company equipment such as tools, trucks, trailers, material, etc.
Service Technician
3W Energy Services
Lamesa, TX
02.2022 - 01.2024
- Managed and led a team in excess of 6 apprentices on various projects with the goal of training them to meet company standards.
- Consulted superintendents, supervisors, and suppliers to ensure on-time delivery of materials on-site needed to finish projects.
- Collaborated with various foremen across several companies to help ensure timely completion of tasks.
- Interpreted electrical schematics & diagrams to ensure proper construction and installation of junction boxes, electrical panels, etc.
- Helped Superintendents and supervisors guarantee safe and optimized working conditions through training; ensuring that company safety standards do not slacken due to scheduling changes.
- Assisting supervisors & peers regularly in the diagnosing and repair of sites/projects in disrepair, or that were otherwise behind schedule.
Apprentice Electrician
Ardent Electrical Services LLC
Midland, TX
09.2021 - 02.2022
- Gained significant experience in electrical, and hammered in a healthy, effective work ethic.
- Worked with 811 to line up and later dig trenches for underground electrical installation.
- Routing flex-pipe, pulling 350 AWG wire, and transporting transformers/drives to sites.
- Assisting electrician in diagnosing instruments during maintenance.
- Was educated on basic 3-phase termination for transformers, and drives, as well as certain low-volt wiring required for setup.
Education
High School Diploma -
Detour Area Highschool
De Tour Village, MILanguage Certificate: French Intermediate Course -
The Polytechnic Institute of Paris
(Online Course)Skills
- Client Relationship Management
- Employee Training
- Customer Service
- Money Handling
- Team-Leadership
- Decision-Making
- Conflict Resolution
- Electrical Installation
Certification
FIRST-AID & CPR CERTIFICATION
Issued by: Western Consulting - Exp: 12/2026
ALCOHOL DELIVERY CERTIFICATION
Issued by: NCABCC - Exp: 12/2027
ALCOHOL & TOBACCO SALE CERTIFICATION
Issued by: Ready Training Inc - Exp: 04/2027
MANAGEMENT TRAINING CERTIFICATION
Issued by: Ready Training Inc - Exp: 04/2027
SAFELAND TRAINING CERTIFICATION
Issued by: SafelandUSA - Exp: Doesn't Expire
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Assistant Manager
Refuel Operating LLC
01.2025 - Current
Service Technician
Task Electrical LLC
05.2024 - 12.2024
Service Technician
Jomar Electrical Contractors
03.2024 - 05.2024
Service Technician
Quail Energy Services
01.2024 - 03.2024
Service Technician
3W Energy Services
02.2022 - 01.2024
Apprentice Electrician
Ardent Electrical Services LLC
09.2021 - 02.2022
High School Diploma -
Detour Area Highschool
Language Certificate: French Intermediate Course -
The Polytechnic Institute of Paris