Joseph R. Amash
Raleigh,NC
Summary
With a career spanning two decades, I have collaborated with diverse government business entities and engaged with stakeholders from various backgrounds to tackle intricate initiatives. By fostering strong relationships and leading teams towards successful outcomes, I consistently achieve positive results. My track record includes significant milestones, as highlighted below.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principle Unemployment Insurance Business Consultant – Michigan Unemployment Insurance Agency (UIA)
GOVERNMENT SOLUTIONS
12.2024 - Current
- Company Overview: CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
- Support Operational Readiness for the state of Michigan Unemployment Insurance Agency project which currently exceeds $60,000,000
- Analyze operational readiness of third-party software development vendor (e.g
- Deloitte) for entry into subsequent software development lifecycle phases (e.g
- ISIT, SIT, UAT)
- Develop and Delivery progress reports to agency leadership (e.g
- Acting UI Director) for operational readiness activities to help UIA prepare for testing and subsequently implement
- Evaluate vendor performance to determine if contractual obligations are being met
- Support Intra-state agency initiatives to include data conversion activities to a central state data repository
- Cross Agency (e.g
- UIA, DTMB) collaboration for UAT planning
- Support US DOL Federal Tiger Teams Grant initiatives
- Additional areas of focus to be determined later by UIA program leadership
- CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
Principle Project Manager - Maryland Department of Labor Unemployment Insurance BEACON project
GOVERNMENT SOLUTIONS
10.2020 - 12.2024
- Company Overview: CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
- Support overall systems operations for the State of Maryland’s Unemployment Insurance project which exceeded $100,000,000
- Change Control Manager: Analyzing substance of change request to determine alignment with the strategic vision of the agency (e.g
- USDOL Modernization, Equity, and Tiger Team Grant Initiatives)
- Voice of the agency in disputing costed changes
- Assessments of canceled changes returning an estimated $500,000 in financial credits
- Presentation of change request to agency Project Steering Committee for approval (e.g
- Deputy Secretary of Labor, Unemployment Insurance Director, Deputy Unemployment Insurance Director, and other agency leadership)
- Communicate approval of costed changes to third party software development vendor (e.g
- Sagitec) for change implementation
- Reported historical cost data for financial and budgetary considerations
- Change Request forecasting analysis for financial and budgetary considerations
- Ensured project and business processes aligned with US DOL and State policies and procedures (e.g
- UIPLs and TEGLs)
- Issue & defect Tracking, and Priority Assessments for Maryland Department of Labor Unemployment Insurance Modernization Program
- Created and managed collaborative agency prioritization tool which was used to define and communicate agency priorities
- Monitor progress and delivery of defects and change request by Sagitec to ensure timeliness and quality standards were met
- MDOL agency point of contact for Sagitec testing releases
- Created, delivered recurring and ad hoc reports to all levels of agency project personnel including Deputy Secretary of Labor, Unemployment Insurance Director, Deputy Unemployment Insurance Director, other agency leadership, and individual contributor levels
- Personal Management Activities for fluctuating project workforce exceeding 70 personnel at any given time
- Directly manage CSG team
- Recruitment, Interviewing, Hiring, and Firing of team personnel
- Set vision, goals, and responsibilities of team
- Oversaw time management and reporting of CSG team
- Monitor teams cost allocation to ensure time and materials activities do not exceed the constraints of budgetary thresholds
- Executive Project Reviews with CSG Leadership to include CEO, COO, CFO, and other Senior leadership within the organization
- Indirectly manage, support Maryland Department of Labor staff fluctuating from 30-45 project staff at any given time
- Training, onboarding project team members regarding project systems, processes, and procedures
- Monitor performance of MDOL staff
- Reporting: Created and delivered weekly Project Steering Committee reports to agency and division leadership (e.g
- Deputy Secretary of Labor, Unemployment Insurance Director, Deputy Unemployment Insurance Director, and other agency leadership)
- CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
Acting Director of NC DIT Business Analyst Program
NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY (DIT)
01.2019 - 01.2020
- Company Overview: The mission of Solutions Design Division is to enable the effective use of technology investments to support the business of North Carolina state government
- Plan and execute goals, objectives, and strategies to further develop and refine the maturity of the state’s leading business analysis program
- Oversee the delivery and effectiveness of Business Analyst Training
- Procure training services for Business Analyst Team while managing the constraints of time and budget
- Supervise a team of eight highly skilled senior business analyst
- Continued support NC DIT Enterprise Architecture Initiative
- Contributing member to develop of a statewide business architecture to help gather business functions and capabilities, mapped to business software applications
- The mission of Solutions Design Division is to enable the effective use of technology investments to support the business of North Carolina state government
Senior Business Analyst
NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY (DIT)
01.2015 - 01.2019
- Company Overview: The mission of Solutions Design Division is to enable the effective use of technology investments to support the business of North Carolina state government
- Plan and manage business related IT project activities with NC state agencies to develop necessary deliverables to replace state business applications
- Produce a wide range of deliverables based on customer and project needs: Business continuity plans, communication plans, process documentation, scope documentation, functional and non-functional requirements documentation, use cases, vendor demonstration guides, RFPs, Solution assessments and comparisons documents, program development strategies, project goals and objectives, and gap analysis
- Communicate and coordinate activities across a dynamic set of stakeholder groups such as, State IT project teams, project management groups, client agency business groups, procurement teams, solution architects, third party solution providers, and various other interested parties
- Develop, coordinate, and deliver BA group training on standard practices and procedures
- Chair, plan, and host NC BA Community of Practice (CoP) meetings, delivering valuable information and resources to the BA CoP members statewide
- The mission of Solutions Design Division is to enable the effective use of technology investments to support the business of North Carolina state government
Senior Business Analyst
CSG GOVERNMENT SOLUTIONS
01.2012 - 01.2015
- Company Overview: CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
- Business/Domain Analyst for the VTMDWV Consortium Unemployment Insurance Benefits/Tax/Appeals Modernization Project, conducting business process re-engineering reflecting commonalties and uniqueness of the three states
- Ensured project and business processes aligned with US DOL and State policies and procedures (e.g
- UIPLs and TEGLs)
- State of Michigan Unemployment Insurance Modernization project (MiDAS), project value of over $40,000,000
- Experience working software development vendor FAST
- Quality Assurance on the State of Michigan Unemployment Insurance Modernization project (MiDAS), including UAT
- Facilitate requirements elicitation sessions, created functional use cases, documented business rules
- CSG Government Solutions is a national leader in planning, managing, and supporting complex projects that modernize the information technology and business processes of large government programs
Business Analyst, Benefits Technician, Employment Consultant
NORTH CAROLINA EMPLOYMENT SECURITY COMMISSION (ESC)
01.2005 - 01.2012
- Company Overview: The Employment Security Commission is responsible for the administration of the Unemployment Insurance (UI) program in the state of North Carolina
- Managed 12-33 claims processors
- Lead BA in a state four consortium for Unemployment Insurance Benefits Modernization RFP (SCUBI) feasibility study, estimated project value $80,000,000
- Ensured project and business processes aligned with US DOL and State policies and procedures (e.g
- UIPLs and TEGLs)
- Voice of NC DES, point of contact to the consortium regarding business process design and functional requirements needs
- Coordinated multiple DUA events on behave of the State of North Carolina
- Participated in US DOL Regional meetings regarding DUA practices
- The Employment Security Commission is responsible for the administration of the Unemployment Insurance (UI) program in the state of North Carolina
Education
Bachelor of Arts - Psychology
University of North Carolina – Greensboro
01.2004
Skills
- Risk auditing
- Quality assurance and control
- Planning and execution
- Strategy realignment
- Stakeholder relations
Certification
- Project Management Professional (PMP)
- Agile Certified Practitioner (ACP)
- TOGAF Certification
- ArchiMate Certification
- Certified Business Analysis Professional (CBAP)
Clientfeedback
- The efficiency they helped the team realize during this frequently time-consuming project phase showcased the power of retiring the 'the way we’ve always done it' mindset., The Department of Public Instruction, Center for Safer Schools.
- It’s always easy to come in and lend a hand when needed but what we had Joseph come in do was teach us ‘how to fish!’ Our Correction Enterprise department is in the process of putting out a bid for an ERP system and the first part we needed to complete was gather business requirements., The Department of Public Safety.
- Joseph was more than helpful, even attending meetings for a sister project to better roll in that information into the final requirements deliverable., The Department of Administration, Facilities Management Division.
Timeline
Principle Unemployment Insurance Business Consultant – Michigan Unemployment Insurance Agency (UIA)
GOVERNMENT SOLUTIONS
12.2024 - Current
Principle Project Manager - Maryland Department of Labor Unemployment Insurance BEACON project
GOVERNMENT SOLUTIONS
10.2020 - 12.2024
Acting Director of NC DIT Business Analyst Program
NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY (DIT)
01.2019 - 01.2020
Senior Business Analyst
NORTH CAROLINA DEPARTMENT OF INFORMATION TECHNOLOGY (DIT)
01.2015 - 01.2019
Senior Business Analyst
CSG GOVERNMENT SOLUTIONS
01.2012 - 01.2015
Business Analyst, Benefits Technician, Employment Consultant
NORTH CAROLINA EMPLOYMENT SECURITY COMMISSION (ESC)
01.2005 - 01.2012
Bachelor of Arts - Psychology
University of North Carolina – Greensboro
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