Shift Supervisor
AAFES Food Court
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Kept records of employees' attendance and working hours for accurate calculation.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Assigned tasks to team members based on their strengths and skill sets.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Collaborated with team members to improve performance and implement training updates.
- Provided on-the-job training to new staff members.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
