Joseph Raymond
Goodyear
Summary
Enthusiastic Operations Manager polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
7
7
years of professional experience
Work History
Operations Manager
Uptown Jungle Fun Park
01.2022 - Current
- Conducted regular reviews of user accounts to identify potential risks and ensure appropriate access levels were maintained.
- Supported organizational growth by efficiently scaling user administration processes to accommodate new hires and acquisitions.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Improved system efficiency by implementing user administration best practices and automation tools.
Operations Manager
United States Army
01.2017 - 05.2021
- Received meritorious commendation from superiors with promotion to rank of Sergeant (E-5).
- Awarded Army Achievement Medal four times.
- Selected as leader of advance party to oversee logistics for field operations, managing 100+ employees and 10+ vehicles.
- Conducted quality checks/audits on a fleet of 87 military vehicles, serialized gear, and weapons, while also implementing process improve strategies for the day-to-day processes of maintaining the fleet.
Education
Master of Science - Cyber Security
University of Phoenix
Tempe, AZ06.2025
Associate of Science - Cyber And Network Defense Certificate
University of Phoenix
Tempe, AZ10.2023
Bachelor of Science - Business
University of Phoenix
Tempe, AZ03.2023
Skills
- Risk analysis and management
- Hardware Installation
- Network Troubleshooting
- User Management
- Automation
- User Support
- Offboarding and onboarding
- Automation Management
- Parts Inventory Management
- Firewall Management
- System Maintenance
Timeline
Operations Manager
Uptown Jungle Fun Park
01.2022 - Current
Operations Manager
United States Army
01.2017 - 05.2021
Master of Science - Cyber Security
University of Phoenix
Associate of Science - Cyber And Network Defense Certificate
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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