Joseph Reavey
Montague
Summary
Dynamic Route Operations Manager with extensive experience at CLK Transport INC., excelling in route optimization and fleet management. Proven track record in enhancing delivery efficiency and customer satisfaction through data analysis and exceptional interpersonal skills. Committed to regulatory compliance and driver training, consistently achieving operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Route Operations Manager
CLK Transport INC. FedEx Service Contractor
Walker
10.2012 - Current
- Managed daily route operations for FedEx deliveries and pickups.
- Coordinated driver schedules to optimize delivery efficiency and coverage.
- Ensured compliance with safety regulations and company policies.
- Monitored fleet performance and conducted regular maintenance checks.
- Trained new drivers on operational procedures and safety protocols.
- Implemented process improvements to enhance routing efficiency.
- Analyzed route data to identify trends and areas for improvement.
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Maintained records of vehicle inspections and repairs.
- Supervised staff responsible for maintaining accurate records of all vehicles used in route operations.
- Responded quickly and efficiently to any changes or disruptions in the routing plan.
- Managed the maintenance and repair of vehicles and equipment.
- Trained new employees in performance and operational strategies to promote safety with power tools and equipment.
- Monitored fleet performance, fuel consumption, and scheduling.
- Scheduled regular meetings with drivers to discuss any issues or concerns they have about their routes.
- Developed and implemented strategies to improve route operations efficiency.
- Identified opportunities to reduce costs associated with route operations activities.
- Assisted in resolving customer complaints related to route operations activities.
- Conducted safety meetings with drivers on a regular basis.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Handled departmental scheduling to maintain proper staffing for shifts.
Non Medical Transportation
Self-employeed
Montague
02.2008 - 05.2012
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Shelby High School
Shelby, MI06-1996
Skills
- Route optimization
- Fleet management
- Regulatory compliance
- Driver training
- Data analysis
- Customer service
Certification
- DOT Medical Card
- Chauffeurs License
Timeline
Route Operations Manager
CLK Transport INC. FedEx Service Contractor
10.2012 - Current
Non Medical Transportation
Self-employeed
02.2008 - 05.2012
High School Diploma -
Shelby High School
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