Joseph Red
San Antonio, TX,Texas
Summary
Dynamic professional with experience as a Medical Receptionist at A & U Family Medicine, excelling in appointment scheduling and patient communication. Proven ability to enhance clinic efficiency while maintaining strict adherence to HIPAA guidelines. Recognized for exceptional telephone etiquette and a commitment to delivering outstanding customer service.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
3
3
years of professional experience
Work History
Valet Attendant
12 Oaks
10.2024 - 08.2025
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Answered guest's questions about property amenities and services.
- Handled cash, made accurate change and maintained balanced cash drawer.
Team Member
Chic-Fil-A
10.2023 - 2024
- Collaborated with team to ensure efficient workflow and meet daily operational goals.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Medical Receptionist
A & U Family Medicine
08.2022 - 11.2023
- Managed patient check-ins and appointments using electronic health record systems.
- Assisted patients with inquiries and provided information regarding medical services.
- Coordinated communication between medical staff and patients to ensure smooth operations.
- Scheduled follow-up appointments, optimizing clinic workflow for efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
Associate Degree - Nursing
Northwest Vista College
San Antonio, TX08-2027
Associate of Science -
Lone Star College
Houston, TX01-2024
Skills
- Telephone etiquette
- Medical terminology
- Appointment scheduling
- Front desk operations
- Payment collection
- Computer proficiency
- Data entry
Timeline
Valet Attendant
12 Oaks
10.2024 - 08.2025
Team Member
Chic-Fil-A
10.2023 - 2024
Medical Receptionist
A & U Family Medicine
08.2022 - 11.2023
Associate Degree - Nursing
Northwest Vista College
Associate of Science -
Lone Star College
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