Joseph Reed
Concord,NH
Summary
Diligent crew member with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Crew Member
Nadeau's Sandwiches Salads Wraps
05.2023 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Deli Team Lead
Hannaford
09.2021 - 05.2023
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Evaluated employee performance regularly, offering constructive feedback for continuous improvement opportunities.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
Shift Leader
D'Angelo Grilled Sandwiches
08.2015 - 09.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
High School Diploma -
Merrimack Valley High School
Concord, NH06-2009
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning and sanitizing
- Safe food handling
- Cooking
Timeline
Crew Member
Nadeau's Sandwiches Salads Wraps
05.2023 - Current
Deli Team Lead
Hannaford
09.2021 - 05.2023
Shift Leader
D'Angelo Grilled Sandwiches
08.2015 - 09.2021
High School Diploma -
Merrimack Valley High School
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