Joseph Reed
Atlanta
Summary
Motivated professional with over 5 years of customer service experience. Demonstrates strong work ethic and adaptability, excelling in fast-paced environments. Proficient in Microsoft Office and Salesforce, with a proven ability to quickly learn new skills. Exceptional interpersonal skills enhance team collaboration and client relations.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
FanDuel
Atlanta
08.2024 - Current
- Collaborated with cross-functional teams to enhance customer experience and resolve complex issues.
- Utilized various software tools, such as Salesforce, to streamline processes and optimize performance.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Analyzed customer feedback to identify trends and recommend improvements to services.
Customer Service Professional
American Express
Atlanta
10.2023 - 06.2024
- Greeted customers and provided prompt, courteous service.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Developed strong relationships with customers by providing personalized attention and care.
- Collaborated with other departments to resolve customer inquiries quickly and effectively.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Property Management Assistant
Millennial Properties
Atlanta
01.2021 - 11.2023
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Maintained accurate and updated websites and printed materials.
Front Desk Associate
Fetch Park
Atlanta
08.2022 - 01.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Education
Gap Year Program -
Uncollege Gap Year Program
Huanchaco, Peru - San Francisco, CA07.2018
High School Diploma -
Little Rock Central High School
Little Rock, AR05.2017
Skills
- Customer service-focused
- Property Management
- Sales and Marketing
- Documentation and Recordkeeping
- Salesforce utilization
- CRM documentation
Previous Experience
- Global Brand Ambassador - Coca-Cola Company (06/22 to 12/22)
- Merchandise Associate - Universal Studios Orlando (07/19 to 07/20)
- Manager's Assistant - City of Little Rock Summer Youth Employment Program (06/17 to 08/17)
Timeline
Customer Support Specialist
FanDuel
08.2024 - Current
Customer Service Professional
American Express
10.2023 - 06.2024
Front Desk Associate
Fetch Park
08.2022 - 01.2023
Property Management Assistant
Millennial Properties
01.2021 - 11.2023
Gap Year Program -
Uncollege Gap Year Program
High School Diploma -
Little Rock Central High School