Joseph Reinoso
The Bronx,NY
Summary
Dynamic Customer Service Advocate with proven call center experience at Caridad Restaurant. Expert in data entry and adept at resolving customer inquiries, enhancing satisfaction through effective communication and collaboration. Skilled in utilizing CRM software to track interactions, ensuring efficient service delivery and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Caridad Restaurant
Fordham, NY
03.2023 - 07.2025
- Assisted customers by addressing inquiries and resolving issues efficiently.
- Utilized customer relationship management software to manage interactions and track resolutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Developed familiarity with product offerings to provide accurate information to customers.
Skills
- Call center experience
- Data entry
- Administrative support
- Data collection
Timeline
Customer Service Advocate
Caridad Restaurant
03.2023 - 07.2025