Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joseph Revolus

Trenton

Overview

18
18
years of professional experience

Work History

Customer Service Representative

JLL, Jones Lang LaSalle
10.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Shipping and Receiving Clerk

JLL, Jones Lang LaSalle
07.2006 - Current
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.

Education

No Degree -

MCCC
East Windsor, NJ

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening

Languages

Haitian Creole
Native or Bilingual
French
Limited Working
English
Limited Working

Timeline

Customer Service Representative

JLL, Jones Lang LaSalle
10.2024 - Current

Shipping and Receiving Clerk

JLL, Jones Lang LaSalle
07.2006 - Current

No Degree -

MCCC
Joseph Revolus