JOSEPH R. GARCIA
Houston,TX
Summary
Experienced leader, mentor, and innovator with a proven track record in managing large-scale events, driving sales, and effectively managing budgets. Skilled in team leadership and training, relationship building, client services, and logistical planning. Known for ability to transform teams and deliver exceptional results in new acquisition management, system set up, team building, and procedural implementation. Respected as a customer advocate with a knack for resolving issues promptly, adapting to tight deadlines, and performing under pressure to successfully manage corporate retreats, large-scale events, conferences, sporting events, and industry programs. Strong communicator effectively delivering complex messages to diverse audiences and accurately reporting metrics for sponsorships and related activities. Bilingual in English and Spanish.
Overview
21
21
years of professional experience
Work History
Dispatch Manager / Inventory Specialist
Aztec Events & Tents
01.2022 - Current
- In charge of thirty drivers, twenty-eight drivers' helpers along with the Dispatch office staff making sure that daily orders are being delivered and picked up in a timely manner
- Responsible for hiring qualified drivers and helpers that meet job expectations
- Manage payroll using the ADP system, ensuring timely processing of timesheets and PTO days
- Work hand and hand with the sales manager on any problems with resolving customer problems dealing with deliveries or pickups
- Meet with upper management on implementation of new rules and guidelines for drivers and helpers and monthly and yearly fleet management and budgets
- Worked with Inventory Manager on maintaining inventory making sure there was enough inventory to meet orders put in by sales personnel
- Making sure inventory was in good condition and would meet the standards set forth by the company for the customers
- Promoting a safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Director of Operations/Alternate Administrator
Always Best Care Senior Services
01.2017 - Current
- Successfully direct and coordinate all activities in the agency for growth and development of the business
- This includes developing and managing the annual agency operational plan and budget as well as achieving the annual operational revenue goal, profitability, client and care goals, and other operational goals
- Manage outcomes of all department activities and direct changes that will drive achievement of operational goals
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
Outside Sales Representative
Aztec Events and Tents
01.2004 - 01.2017
- Engage in outside sales to promote large event management within the Houston area for the organization providing the rental of tents, tables, chairs, glassware, and all components required for parties of varying size
- Provide sales focus on major events, such as the Offshore Technology Conference, a huge oil and gas event in the area
- Interact with global client companies in planning local events, taking orders, supplying products/exhibits, and managing proper setup/teardown
- Assist store customers by discussing options and taking orders
- Closely collaborate with the central warehouse to ensure accurate and timely deliveries and pickup
- Engage in the prospecting of new business and maintain awareness of upcoming area events
- Ensure the highest standard of quality for all operations
- Retain accountability for daily bank deposits, credit card transactions, account reconciliation and verification of expenditures prior to transfer of information to the corporate accounting division
- Consistently analyze methods of improving customer service
- Conduct training and onboarding requirements for inexperienced staff
- Directed all components of event management for the Houston Livestock Show and Rodeo, one of the largest events in the US, meeting with client representatives, recording orders based on need, coordinating setup, and ensuring operational excellence to maintain satisfaction
- Managed all rental components for the annual Shell Houston Open, a $1.5MM account, maintaining customer contact, selling tent rentals, documenting all required equipment, managing last-minute changes, and ensuring setup for seamless operations during the week of the tournament
- Independently generate approximately $2MM in new client revenue while maintaining efficient operations within the satellite store and played a vital role in planning and implementing new software
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Operations/Project Manager
Aztec Events and Tents
01.2008 - 01.2013
- Provided all facets of operations management for the San Antonio Distribution Center while simultaneously delivering project management and sales expertise for the company achieving $2.1MM in annual revenue
- Supplied outstanding oversight for dispatch and warehouse operations, ensuring budgetary compliance within guidelines set by the corporate office
- Managed large scale events, including multiple ranch weddings, meeting with clients, wedding planners and key stakeholders to determine requirements, discuss options, establish budgets, and set pricing
- Provided oversight of set up and teardown activities, solving issues immediately to exceed customer expectations
- Conducted probability reports on each event
- Offered significant contributions in meetings with the general manager and corporate management to evaluate operations and achievements of the division
- Supported the transition of purchased companies into the corporate operating system, including technology, customer service training and accounting standards
- Played a key role in expanding local business from a small rental operation through the acquisition of multiple facilities and significant growth
- Delivered supervision and training to thirty team members, ensuring optimal performance, and mentoring for achievement, and offered significant contributions in promoting customer sales specialists to supervisors
- Engaged in interviewing, hiring, performance evaluations and occasional corrective action to maintain a high-performance, cross-functional team
- Acquired notable clients, including the provision of services for the NCAA Final Four
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
Skills
- Sales & Business Strategy
- Logistical Planning
- Team Leadership/Training
- Customer Service
- Relationship Building
- Transportation knowledge
- Workflow Planning
- Schedule Management
Timeline
Dispatch Manager / Inventory Specialist
Aztec Events & Tents
01.2022 - Current
Director of Operations/Alternate Administrator
Always Best Care Senior Services
01.2017 - Current
Operations/Project Manager
Aztec Events and Tents
01.2008 - 01.2013
Outside Sales Representative
Aztec Events and Tents
01.2004 - 01.2017
Similar Profiles
ANDREW SANTILLANANDREW SANTILLAN
OUTSIDE SALES REPRESENTATIVE at AZTEC EVENTS & TENTSOUTSIDE SALES REPRESENTATIVE at AZTEC EVENTS & TENTS
Gavin FrankGavin Frank
Head Manager at DuPage Tents & EventsHead Manager at DuPage Tents & Events
Gary BlountGary Blount
General Manager at Nelson's Tents and EventsGeneral Manager at Nelson's Tents and Events