JOSEPH R. HANNA

• Enhanced training efficiency by implementing innovative teaching methods and techniques.
• Maintained accurate records of trainee progress, allowing for targeted interventions when necessary.
• Organized training schedules, maintaining optimal balance between classroom instruction, practical exercises, and personal study time.
• Prepared trainees for real-world scenarios by incorporating realistic simulations into the curriculum.
• Facilitated communication between trainees and leadership, fostering a positive learning environment conducive to success.
• Utilized multimedia platforms in delivering training materials, resulting in increased trainee engagement and understanding.
• Ensured compliance with safety regulations during all training activities, minimizing risk of injury or accidents.
• Assisted in the development of policies and procedures related to Military Police Training operations.
• Managed resources effectively, leading to streamlined training processes and optimized use of available equipment.
• Served as a subject matter expert in multiple areas of military operations, providing valuable insights during course design phases.
• Coordinated closely with unit leadership to align training initiatives with strategic objectives.
• Enhanced training effectiveness by implementing updated curriculum and instructional materials.
• Managed the procurement and maintenance of training equipment, ensuring all resources were readily available for scheduled sessions.
• Evaluated the effectiveness of existing training programs, recommending modifications based on current military doctrine and standards.
• Developed comprehensive lesson plans tailored to specific job roles and responsibilities within the unit.
• Maintained detailed records of individual trainee achievements, ensuring accurate documentation of skill development.
• Ensured strict adherence to safety protocols during all aspects of training activities, minimizing incidents or injuries among participants.
• Played a crucial role in the development and implementation of a successful pre-deployment training program, preparing soldiers for overseas missions.
• Trained and licensed 150 Soldiers to enhance success in field operations.
• Trained over 75 Soldiers with graduation rate of over 95%.
• Onboarded as many as 5 new Soldiers per month.
• Established personnel qualifications and coordinated onboarding activities.
• Established and maintained quality control standards.
• Designed and delivered web-based, self-directed learning materials.
• Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
• Facilitated hands-on exercises and simulations to reinforce key concepts and skills, leading to increased proficiency.

Advised and assisted a workforce of over 1,300 federal Air Force and Army technicians and supervisors with inquiries regarding benefits, workers compensation, onboarding, retirement, and performance management.

Benefits Specialist

• Organized and briefed new supervisor and supervisor refresher training courses on a quarterly basis
• Communicated daily with technicians and their supervisors addressing their needs and concerns
• Engaged and mentored supervisors and employees on performance management related issues and guides the workforce through the performance management process
• Subject matter expert on various employee benefits including, but not limited to retirements, military service deposit, Federal Employee Health Benefits, life insurance, National Guard Association US long term disability, Federal Employee Retirement System, Absent US, Separations, Return to Duty, Uniformed Services Employment and Reemployment Rights Act and Leave inquiries
• Extensive knowledge on the use of important systems and programs including GRB, ECOMP, DIUCS, USA Staffing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Access, Microsoft Office, Microsoft Outlook, Adobe, DCPDS, Remedy Pay System, MyBiz, eOPF, and OPM sites
• Effectively communicated with employee insurance agencies to remedy insurance issues and generated proper forms such as the SF 2810 and SF 2809 to assist employees in the sustainment of their health benefits
• Briefs employees on retirement benefits and assists employees in the retirement process from start to finish
• Communicates with US Property and Fiscal Office and pay personnel to ensure pay is complete and accurately entered for employees
• Maintains accurate tracking spreadsheets of all work that is in process or completed to assist in the timely processing of benefits actions
• Travels to various states to assist in the demobilization process of employees who return from overseas deployments by briefing and engaging employees on their USERRA rights and benefits
• Strong ability to multitask and support employees and supervisors on a wide range of issues by utilizing multiple systems concurrently
• Participates in the hiring process by serving on interview boards to assess the qualifications of a new candidate
• Interprets Office of Personnel Management directives and policies while assisting in the creation and integration of agency policy memos to be adopted by the workforce

Injury Compensation Program Administrator (OWCP) Level 1

• Effectively keeps Agency Workers Compensation costs below 5% each year
• Main point of contact for the Agency Office of Worker’s Compensation Program, coordinating efforts with safety, occupational health officials, medical officials, supervisors, other management officials, and labor relation representatives to ensure optimal effectiveness in administering the program
• Assists in the review and timely submission of all Workers Compensation Claims made through the agency
• Organizes and conducts yearly Federal Employee Compensation Act (FECA) meetings serving as chairperson
• Generates quarterly chargeback reports and submits reports to Department of Labor for review using DIUCS reporting system semi-annually
• Ensures timely and proper completion of CA-1, CA-2, CA-3, CA-7, and CA-16 forms and confirms CA-10 poster is visible at the worksite
• Communicates with supervisors and employees on claim status and ensures all data is appropriately entered and supporting documentation is submitted
• Maintains and organizes employee Workers Compensation folders utilizing HPPA standards, monitors Continuation of Pay dates
• Conducts quarterly OWCP rights and responsibility training to supervisors as well as new hire OWCP training
• Challenges claims that do not meet the 5 elements of: Time, Employee Status, Fact of Injury, Performance of Duty, and Causal Relationship
• Subject matter expert on OWCP claims and the use of the Employees’ Compensation Operations and Management Portal (ECOMP) system

Onboarding Specialist

• Moderates orientations for up to 30 new hire technicians every month
• Facilitates monthly orientations to new hires describing their benefits as well as the rules and regulations of the agency
• Communicates directly with new hires and supervisors on the onboarding process
• Assists new hires on the completion of new hire forms, including, but not limited to the I9, W4, RI 20-97, employee affidavit, SF 52, and various agency forms
• Inputs employee data into agency systems such as GRB, DCPDS, and eOPF
• Maintains up to date employee files and keeps files current as changes arise
• Main point of contact for all new hires and supervisors to distribute information accordingly
• Supports the smooth transition of new hires into the workforce

Human Resources Assistant- Raleigh, NC (40 hours per week)

• Assisted the G1-OPM office in maintaining and evaluating records of Officer and Warrant Officer personnel who are eligible for promotion and organizing monthly promotion boards.
• Provided advice and guidance to senior management as a final reviewer of officer promotions
• Utilized multiple systems to review personnel records, including but not limited to: SIDPERS, SIBX, iPERMS, and eMilpo
• Conducted monthly promotion boards and acts as official recorder while offering advice and answering questions of the Senior Army Advisors and officers of the board
• Identified, addressed, and corrected inconsistencies by conducting interviews with personnel and interpreting the regulations for specific actions and recommendations

Human Resources Assistant- Raleigh, NC (40 hours per week)

• Assisted the G1-OPM office in maintaining and evaluating records of Officer and Warrant Officer personnel who are eligible for promotion and organizing monthly promotion boards.
• Provided advice and guidance to senior management as a final reviewer of officer promotions
• Utilized multiple systems to review personnel records, including but not limited to: SIDPERS, SIBX, iPERMS, and eMilpo
• Conducted 8 promotion boards and acted as official recorder while offering advice and answering questions of the Senior Army Advisors and Officers of the board
• Identified, addressed, and corrected inconsistencies by conducting interviews with personnel and interpret the regulations for specific actions and recommendations

• Managed the daily operations of a 100-year-old family owned and operated company by hiring and supervising a team of 10 employees and effectively identifying their strengths to increase the company’s success.
• Streamlined company ordering and shipping methods, ultimately boosting sales volume and sales revenue
• Restructured the inventory system by customizing monthly sales and cost reports utilizing Microsoft Office Programs
• Introduced and implemented a website interface allowing for e-commerce transactions while broadening customer relations through social media platforms
• Effectively managed payroll and hired a dynamic workforce to help cultivate a more effective workplace
• Identified training needs and coordinated training programs for each employee
• Participated in Blowing Rock Town Hall and Chamber of Commerce meetings to develop an understanding of the local economy

• Delivered exceptional customer service while opening new accounts, loans, mortgages, and performed account maintenance using Host and Encore Banking Systems
• Forged new relationships with clients by communicating effectively and identifying their specific financial needs
• Outperformed sales goals by demonstrating strong knowledge in banking products and services
• Nominated as Employee of the Year by leading the East Providence store in sales and customer satisfaction.

• Established customer relationships by conducting telephone prospecting, outbound calls, and face to face meetings
• Displayed a deep understanding of product value by cross-selling to existing and new customers
• Achieved personal sales goals by actively participating in branch sales and marketing activities
• Exercised strong decision-making abilities and problem-solving skills by engaging current and potential customers to gain an understanding of their exact banking needs

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
• Streamlined front-end operations, allowing for more efficient customer flow during rush periods.