Joseph Rhoades

Managed three on-site Communities for FirstService Residential Management Company.

• Enforced compliance with community regulations and guidelines.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Analyzed and evaluated monthly and quarterly financial statements.

• Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
• Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
• Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
• Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
• Negotiated vendor contracts and presented to owners for approval.
• Identified and addressed potential safety issues and liability concerns.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.

• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Placed orders for housekeeping supplies and guest toiletries.
• Adhered to safety protocols by enforcing proper equipment usage.
• Increased employee performance through effective supervision and training.
• Completed schedules, shift reports and other business documentation.
• Evaluated employee performance and developed improvement plans.
• Restocked room supplies such as facial tissues for personal touch with every job.