Joseph Ricard IV
Houston,TX
Summary
Dynamic and hardworking professional with extensive experience in customer service, team leadership, and operational efficiency across both retail and food service industries. Skilled in organizing workflows, improving efficiency, and ensuring smooth day-to-day operations in fast-paced environments. A hands-on leader who excels at problem-solving, conflict resolution, and maintaining high standards in customer interactions, sanitation, and workplace organization. Dependable and adaptable, always ready to step up, motivate teams, and create a seamless experience for both customers and staff.
Overview
1
1
year of professional experience
Work History
Eagle Trace Dining Hall Front House Server
Erickson Senior Living
14703 Eagle Vista Dr, Houston, TX 77077
05.2022 - 06.2023
- Cleaned and maintained equipment, including coffee machines and stoves.
- Moped the floors in the kitchen and wiped down dining tables to ensure a clean and organized space.
- Threw away trash, recycling and garbage, some pieces weighing over 50 lbs.
- On occasions, assisted the line cook with cooking and food preparation tasks
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Court Monitor
Altitude Trampoline Park
Katy Ranch Rd, Katy, TX 77494 May 2022 - June 2022
03.2022 - 05.2022
- Kept games moving by maintaining game rules and managing game conflicts.
- Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Monitored treatment of victims with focus on safety.
- Improved courtroom accessibility through timely provision of necessary accommodations for individuals with disabilities.
- Working collaboratively with a team and proactively addressing any safety issues.
- Maintaining cleanliness of the trampoline area and reporting maintenance needs.
Food Prep
James Reese CTE The Grill
12.2021 - 03.2022
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Maintained sanitary food prep station by following established safety procedures and sanitizing.
- Supervised staff of and assisted with technique, food prep and presentation.
- Optimized food prep sequence, significantly reducing customer wait times.
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
- Successfully supervised and organized a team of at least 35 dishwashers in a high-paced kitchen environment, improving efficiency by [specific accomplishment, e.g., reducing turnaround time by 20% or implementing a new system that streamlined workflow]. Effectively delegated tasks, maintained cleanliness standards, and ensured smooth operations during peak hours.
Education
Culinary And
George Bush High School
6707 FM 1464, Richmond, TX 7740706.2023
Skills
- Food safety practices
- POS system operation
- Time management
- Food preparation techniques
- Sanitation procedures
- Customer service
- Team collaboration
- Conflict resolution
- Record keeping
- Equipment maintenance
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Supply restocking
- Inventory management
- Food sales and promotion
- Table setting
- Guest seating
Timeline
Eagle Trace Dining Hall Front House Server
Erickson Senior Living
05.2022 - 06.2023
Court Monitor
Altitude Trampoline Park
03.2022 - 05.2022
Food Prep
James Reese CTE The Grill
12.2021 - 03.2022
Culinary And
George Bush High School