Joseph Ricciuti

Small Business Owner

88 Pet World

01.1990 - Current

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Achieved consistent growth with careful planning and execution of business development initiatives.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Researched trends and current innovations to determine competition and develop competitive pricing points.
Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Introduced new methods, practices, and systems to reduce turnaround time.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Devised processes to boost long-term business success and increase profit levels.
Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
Interviewed and hired ideal candidates to assist with logistics and tasks of business.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Recruited, hired, and trained personnel
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Summary

Overview

Work History

Small Business Owner

Education

High School Diploma -

Skills

United States Marine Corps

Timeline

Small Business Owner

High School Diploma -

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