Joseph Richardson

Dynamic and results-driven Operations Manager overseeing current and future operations for the Marine Corps Training Integration System (MCTIS) at Camp Lejeune. Serve as the primary liaison for high-level stakeholder engagement, fostering strong relationships across military units, government agencies, and industry partners to ensure mission success. Spearhead mid-scale project management efforts for each product delivery evolution, from planning through execution, ensuring all operational, logistical, and analytical support is in place. Lead cross-functional teams comprising 12 Field Service Representatives and two teams of 6 analysts, driving performance, accountability, and collaboration across the site.

Key contributions include:

• Directed full-spectrum product support operations, integrating technology, personnel, and equipment readiness to meet evolving training requirements.
• Led business development initiatives and conducted regular business practice reviews, identifying areas for process improvement and operational efficiency.
• Maintained oversight of site resources and equipment readiness, ensuring mission-critical systems were deployment-ready at all times.
• Championed strategic planning and operational coordination to align support capabilities with stakeholder objectives and emerging training needs.

• Advise Chief Executive Officer on all matters pertaining to personnel readiness of more than 300 team members.
• Provided detailed analysis of project and policy milestones, created effective corrective action plans where necessary.
• Routinely prepared briefs and presentations for executive level leaders covering critical topics regarding operations and personnel performance.
• Supervised the cohesive integration of five departments to work in unison to achieve project goals.
• Streamlined performance review practices to provide in-depth performance evaluations to senior management staff.
• Advocated for staff members and counsel supervisors to identify and resolve conflicts.
• Analyzed issues between process owners, stakeholders, and customers and successfully employed improvement processes where necessary.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Developed succession plans and promotion paths for staff.
• Met with employees annually for progress reviews and performance assessments.
• Developed effective onboarding programs for new hires, resulting in smoother transitions into company culture.
• Streamlined performance evaluation processes with standardized metrics, ensuring consistent feedback and growth opportunities for approximately 300 employees.

• Senior Advisor to chief executive officer for all matters pertaining to personnel readiness of 200 team members.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Investigated and resolved departmental non-conformances and implemented corrective action plans to prevent additional problems.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Coordinated with other organizations regarding work accomplishment, priorities, chains of command, and communication channels to facilitate cohesive interagency operations in support of complex missions and projects.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Delivered weekly briefs to senior leadership concerning project performance indicators.
• Developed interoperability polices for executive approval that enhanced mission performance across four separate departments.
• Assisted senior leadership in the employment of logistical support projects that supported more than one thousand customers during operational exercises.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.

• Partnered with senior leadership to establish and develop corporate and HR policies and procedures for approximately 120 employees.
• Led team of senior managers from across the country tasked with developing core curriculum to educate and instruct more than 100 senior level employees across multiple regions.
• Connected individuals with available and relevant resources.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Led facility management staff and consultants in producing business plan that focused on facility operations, construction projects and large scale maintenance operations.
• Coordinated with regional managers to ensure proper resource utilization and procurement practices were being utilized across the company.
• Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
• Conserved time and improved workflows by handling special projects and emergency solutions.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Improved inspection efficiency by implementing advanced data analysis tools and techniques.

• Lead Instructor for the following subjects: Operational Planning, Joint Operations, Legal Compliance and Implementation, Professional Writing, and Physical Fitness.
• Organized activities to promote learning and increase student proficiency, totaling in successful graduation of 96 senior employees.
• Helped students meet course goals by establishing clear objectives for lessons, units and projects.
• Helped students meet course goals by establishing clear objectives for lessons, units and
• Optimized instruction based on student feedback and assessments of courses.
• Participated in routine performance evaluation boards extensively evaluating student performance and adherence to educational standards.
• Evaluated participant performance, providing constructive feedback for continuous improvement in their leadership abilities.

• Responsible for all aspects of personnel readiness for 65 Marines to deploy in contested environments worldwide.
• Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
• Used critical thinking to break down problems, evaluate solutions and make decisions in complex and contested environments.
• Obtained and supplied information to coordinating agencies to provide best possible guidance to commanders.
• Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
• Improved operational efficiency by streamlining processes and implementing new systems.
• Enhanced team productivity with effective communication strategies and regular performance reviews.