Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Rico

Tracy,CA

Summary

Highly skilled technician with significant experience in troubleshooting, maintenance and repair of various systems. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventative maintenance and timely repairs. Proven ability to work under pressure while maintaining high standards of service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

OSP Technician

Cable Com
San Francisco
05.2019 - 05.2024
  • Performed testing to determine functionality or optimization.
  • Performed splicing of fiber optic cables using fusion splicers and mechanical splice enclosures.
  • Generated engineering documentation and oversaw design projects.
  • Analyzed design or requirement information for equipment or systems.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Repaired damaged sections of cable with minimal disruption to service availability.
  • Utilized specialized tools such as fusion splicers, power meters, and optical time domain reflectometers when working with fiber optic cables.
  • Installed, tested, maintained and repaired aerial and underground coaxial cables.
  • Ensured that all work performed was compliant with local codes and regulations pertaining to safety standards.
  • Completed line work at heights using bucket trucks and underground using access points.
  • Assisted in providing training to other technicians on proper methods for installing and troubleshooting Coax Splicers.
  • Troubleshot difficult system malfunctions that could not be solved through standard procedures.

Cable Technician

Xfinity
San Fra, CA
02.2017 - 05.2019
  • Ensured that all installations met industry standards for safety and quality assurance.
  • Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Trained junior technicians on best practices for installing cabling systems according to industry standards.
  • Interpreted and followed complex blueprints and system diagrams during installations.

Configurations Technician

Tesla
Fremont, CA
06.2014 - 02.2017
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Installed hardware components such as servers, workstations, and storage devices.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Audited various components of the IT infrastructure periodically to identify any potential risks.

Education

Bachelor of Science - Engineering Mechanics

California State University, Fullerton
Fullerton, CA
05-2007

High School Diploma -

Silver Creek High School
San Jose, CA
06-2003

Skills

  • Machinery calibration
  • Commercial construction experience
  • Dial/Digital/Vernier calipers
  • Performance improvement
  • Issue resolution
  • Equipment maintenance
  • Design Techniques
  • Job site cleanup
  • Heavy lifting
  • Schematic reading
  • Mechanical tools

Certification

  • Bucket Truck certified
  • Pole Climbing certified
  • Advanced Splicing certified (Fiber/Coax)

Timeline

OSP Technician

Cable Com
05.2019 - 05.2024

Cable Technician

Xfinity
02.2017 - 05.2019

Configurations Technician

Tesla
06.2014 - 02.2017

Bachelor of Science - Engineering Mechanics

California State University, Fullerton

High School Diploma -

Silver Creek High School

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Joseph Rico