Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Riley

Kalamazoo

Summary

Accomplished Service Coordinator/Crew Leader with a proven track record at DockMaster, adept in team leadership and resource utilization. Expert in enhancing service delivery and customer satisfaction through effective decision-making and time management. Mentored new hires, significantly improving team efficiency and safety compliance. Skilled in telephone communication, ensuring seamless coordination of waterfront equipment projects.


Overview

7
7
years of professional experience

Work History

Service Coordinator/Crew Leader

Docks On Sundays
06.2021 - Current
  • Plan, coordinate and carryout the construction, Installation, Maintenance and Removal of all waterfront equipment. Primarily Docks and Boat Hoists of all Brands and style
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Assessed customer needs and developed solutions to meet needs.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

Crew Leader

DockMaster
06.2018 - 05.2021
  • Manage a team of 2-8 people to carry out the construction, Installation, Maintenance and Removal of all waterfront equipment. Primarily Docks and Boat Hoists of all Brands and style
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Education

Bachelor of Arts - Sports And Recreation Management

Olivet College
Olivet, MI
12-2012

Skills

  • Team leadership
  • Resource utilization
  • Detail orientation
  • Time management
  • Decision-making
  • Telephone communication

Timeline

Service Coordinator/Crew Leader

Docks On Sundays
06.2021 - Current

Crew Leader

DockMaster
06.2018 - 05.2021

Bachelor of Arts - Sports And Recreation Management

Olivet College
Joseph Riley