Joseph Rivera
Orlando,USA
Summary
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Driver and Sales Associate
AutoZone
Orlando, FL
05.2024 - Current
- Delivered automotive parts to customers in a timely fashion while adhering to all traffic laws and regulations
- Maintained accurate records of deliveries
- Communicated effectively with customers to confirm delivery details and address any concerns or issues
- Maintained a clean driving record without any accidents or violations
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Assisted with inventory management, including unloading shipments and restocking shelves
Shift Leader
RaceTrac Petroleum, Inc.
10.2022 - 03.2024
- Efficiently completing guest transactions at the cash register or self-checkout stations, as well suggest products that complement purchases
- Communicating respectfully and maintaining a consistent team-oriented attitude
- Managed cash handling procedures to ensure accuracy and security of transactions
- Led a team of individuals with diverse strengths and skills to achieve common goals
Sales Associate / Team lead
Adidas
Kissimmee, FL
02.2020 - 10.2022
- While working as both as sales associate and team lead, I worked on the sales floor socializing with customers, and providing assistance when needed to ensure a positive shopping experience
- I implemented positive in-person interactions, providing hospitality and knowledge of the brands merchandise
- This job required an outgoing and friendly personality, leadership skills, and excellent communication skills
- As a lead, I assisted in developing the team and ensuring a positive work environment
- Experience with cashier and money-handling
- Experience in sales
Housekeeper
Agility Home Services LLC
Kissimmee, FL
11.2019 - 06.2021
- As a housekeeper, I provided housekeeping duties, including vacuuming, dusting, mopping, and thoroughly cleaning areas such as kitchens and bathrooms
- My job was to provide cleaning services to homes, as well as identify and report maintenance issues to the property management companies
- This job highlighted my attention to detail, and ability to perform custodial and housekeeping duties
Confirmation Specialist
Blue Green Vacations
12.2018 - 10.2019
- In a call center environment, I answered over 100+ inbound calls a day confirming, upgrading, and selling vacation packages to guests
- Handling both inbound and outbound calls, I was also responsible for inputting all special request forms
- Duties included promoting the Blue Green Vacations Brand to sell vacation ownership packages over the phone
- Answering questions about the packages and sales
- Delivering exceptional customer services and communication skills
Team Lead
Chipotle Mexican Grill
12.2017 - 05.2019
- While working as a team lead, my duties included providing all guests with excellent customer service and quality food in fast yet friendly manner
- I worked as a trainer, training new hires and preparing them for the fast-paced work environment
- As a trainer, I provided in-depth staff training on proper food handling techniques and sanitation practices, as well as cooking procedures
- I worked in food preparation, as well as grilling
- Food preparation - Ensured strict adherence to food safety protocols to maintain high standards of cleanliness and prevent foodborne illnesses
- Custodial Duties
- Cashier Duties
Retail Sales Associate/Team Lead
Forever 21
Orlando, FL
03.2017 - 04.2018
- My duties included assist all customers with any questions regarding pieces of clothing, obtaining a neat and consistently clean workspace
- Managed cash handling procedures with accuracy and attention to detail
- Executed visual merchandising strategies to design floor plans and create compelling product displays
- Leading shifts
- Delivered exceptional customer service to ensure a positive shopping experience for all patrons
- Handling merchandise and restocking all clothing racks
Sales Associate
Sunglass Hut
10.2014 - 03.2016
- As a cashier, my responsibilities were keeping account of the sales with no cash discrepancies and keeping the product clean
- I worked both as a cashier, as well as on the floor as a salesperson
- My duties included ensuring a memorable and unique experience for every guest in a friendly and well-maintained environment
- I also demonstrated the ability to greet, communicate with, and sell to customers that entered the store which led me to be top seller every month
Grill Cook/ Outdoor Vending
Disney Quest
05.2014 - 05.2015
- While at Disney Quest, I worked as a grill cook and cashier, as well as was trained in the duties of outdoor vending
- My duties with outdoor vending included providing guest with beverages and snacks, as well as information about the Disney Parks
- I also managed cash transactions accurately and efficiently at the register
- While outdoor vending, I provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive dining experience
- While working as a grill cook, my duties included preparing a variety of dishes with attention to quality and presentation in a timely manner
- Demonstrating expert knowledge of the menu items and ingredients to assist customers with dietary restrictions or preferences
Education
High school diploma -
Gateway High School
05.2014
Skills
- Detail oriented
- Ability to multi-task
- Superb communication skills
- Excellent time management
- Customer service
- Multilingual - English, Spanish and Portuguese
- Cash handling
- Strong work ethic
- Shift management
- Cleaning
- Retail math
- Mechanical knowledge
- Driving
- Inventory control
- Upselling
- Maintenance
- Food service
- Hospitality
- Residential Cleaning
- Commercial Driving
- Accurate record keeping
- Transportation safety
Certification
Driver's License, 12/01/20, Present
Additional Information
Fluent in English, Spanish, and Portuguese.
Willingtorelocate
- Orlando, FL
- Kissimmee, FL
Personal Information
Authorized To Work: US for any employer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Commercial Driver and Sales Associate
AutoZone
05.2024 - Current
Shift Leader
RaceTrac Petroleum, Inc.
10.2022 - 03.2024
Sales Associate / Team lead
Adidas
02.2020 - 10.2022
Housekeeper
Agility Home Services LLC
11.2019 - 06.2021
Confirmation Specialist
Blue Green Vacations
12.2018 - 10.2019
Team Lead
Chipotle Mexican Grill
12.2017 - 05.2019
Retail Sales Associate/Team Lead
Forever 21
03.2017 - 04.2018
Sales Associate
Sunglass Hut
10.2014 - 03.2016
Grill Cook/ Outdoor Vending
Disney Quest
05.2014 - 05.2015
High school diploma -
Gateway High School