Joseph Rivera Jr
Wesley Chapel,FL
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational and leadership skills to any setting. Excited to bring above average user skills in a work environment. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
3
3
years of professional experience
Work History
Attractions
Walt Disney World Company
Lake Buena Vista, FL
07.2023 - Current
- Greeting guests, loading and unloading attractions, operating attraction systems,delivering narrations of varying lengths, and providing audience control
- Operated attraction equipment precisely to concur with operational procedures.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Customer Service Agent
Unifi Aviation
Tampa, FL
01.2023 - 06.2023
- Greet and assist passengers with a friendly welcome through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
Passenger Service Agent
G2 Secure Staff
Tampa, FL
06.2022 - 12.2022
- Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service.
- Read and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
- Provide general information to passengers, give directions and flight information.
ATTRACTIONS
Walt Disney World Company
Lake Buena Vista, FL
01.2022 - 06.2022
- Greeting guests, loading and unloading attractions, operating attraction systems,delivering narrations of varying lengths, and providing audience control
- Operated attraction equipment precisely to concur with operational procedures
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
PARK OPERATIONS
Busch Gardens
Tampa, FL
03.2021 - 01.2022
- Providing excellent guest service and working in a team environment in aprofessional manner
- Working various ride positions including the greeter position, multiple platformpositions and the control panel
- Keeping constant surveillance of the ride and guest safety at all times, andmaintaining park cleanliness.
Education
High School Diploma -
Wiregrass Ranch High School
Wesley Chapel, FL06.2020
Associate of Arts - General Studies
Pasco- Hernando State College
Wesley Chapel, FL05.2022
Bachelor of Arts - Communications And Conflict
University of Central Florida
Orlando, FLSkills
- Customer service expertise
- Leadership
- Time management
- Multitasking
- Reliable and trustworthy
- Organizational skills
- Safety procedures
- Safety assurance
References
REFERENCES:
- William McQueary, Frontierland Operations Guest Experience Manager
Walt Disney World Company
William.C.Mcqueary@disney.com
- Krystan Stack, Teacher
Wiregrass Ranch High School
(813) 346-6000
Kstack@pasco.k12.fl.us
- Cheryl Donahue,Teacher
Wiregrass Ranch High School
(813) 346-6000
cdonahue@pasco.k12.fl.us
Internships
Disney College Program
January 2022-June 2022
Description: This program allows students to gain on-the-job experience with a world- renowned company, providing uniquely Disney learning experiences, all while preparing for your future, building transferable skills, including networking, problem solving, teamwork and effective communication.
Disney College Program
July 2023-Current
Description: This program allows students to gain on-the-job experience with a world- renowned company, providing uniquely Disney learning experiences, all while preparing for your future, building transferable skills, including networking, problem solving, teamwork and effective communication.
Timeline
Attractions
Walt Disney World Company
07.2023 - Current
Customer Service Agent
Unifi Aviation
01.2023 - 06.2023
Passenger Service Agent
G2 Secure Staff
06.2022 - 12.2022
ATTRACTIONS
Walt Disney World Company
01.2022 - 06.2022
PARK OPERATIONS
Busch Gardens
03.2021 - 01.2022
High School Diploma -
Wiregrass Ranch High School
Associate of Arts - General Studies
Pasco- Hernando State College
Bachelor of Arts - Communications And Conflict
University of Central Florida