JOSEPH RIZK
Anderson,SC
Summary
Veteran Field Supervisor with hands-on approach to solving problems and correcting deficiencies. Versed in setting schedules and maintaining timelines. Ready to apply experience and expertise to challenging new position.
Overview
28
28
years of professional experience
Work History
Field Supervisor
Research Triangle Institute
Anderson, AK
03.2014 - Current
- Worked 9 years on NSDUH Project collecting highly sensitive data.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Assessed employee work and improved performance with training and new approaches.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Proven ability to translate written procedure, manuals and instruction into appropriate action.
- Conducted ZOOM Team and Recruiting calls
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Supervised team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Achieved specific team objectives and collection activity.
Branch Manager – Mortgage Broker
Southeastern Mortgage of SC
Anderson, SC
03.1994 - 03.2014
- Top Producing Branch Manager winning multiple Sales Award.
- Managed team of 35 employees, overseeing hiring, training, and professional growth of employees.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Developed prospects for new loans though weekly cold calling.
- Increased monthly staff retention rate after implementing new training programs.
- Created optimal business and performance-oriented plans for overall support of branch operations and account executive personnel.
- Handled client needs or refer to appropriate business partner based on segmentation guide.
- Develop new relationships and cross-sell product opportunities.
- Handled inside and outside calls along with cold calling potential clients.
- Structured credit solutions for customers and prospects.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
Associates Degree - Industrial Electronics
Tri-County Technical College
Pendleton, SC06.1999
Skills
- Cross-Functional Collaboration
- Labor Costing
- Attention to Detail
- Assignment Delegation
- Problem Solving
- Verbal and Written Communication
- Procedure Planning
- Team Leadership
- Multitasking and Prioritization
- Employee Training
- Project Management
Hobbies
- International travel: Make and plan annual trips to different countries to experience new cultures.
- Volunteer Youth Coach: Fastpitch Softball Coach for Pendleton Recreation Department.
- Mountain biking: Plan and execute team-based mountain biking excursions with local biking club.
Additional Information
- Develop strong collaborative relationship with all team members, earning credibility to drive results as a respected advisor
- Self-starter with a strong ability to work in a fast-paced environment
- Prioritize and work multiple project deadlines
- Project management experience in a relevant environment
- Participating in planning and implementing and supervising the execution of research projects
- Strong presentation skills: able to read the room and adapt accordingly
- Relevant working experience in the related field
- Strong research and analytical abilities with attention to detail
Timeline
Field Supervisor
Research Triangle Institute
03.2014 - Current
Branch Manager – Mortgage Broker
Southeastern Mortgage of SC
03.1994 - 03.2014
Associates Degree - Industrial Electronics
Tri-County Technical College
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