Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Joseph Roberts

White Lake,Michigan

Summary

Results-driven professional with a rich background in radio, hospitality, and country club management. Graduated from Orchard Lake St. Mary's in 2002 and completed the broadcast arts program at Specs Howard School of Broadcast Arts in 2003. Proven track record of success in coordinating large-scale events, managing diverse teams, and adapting to dynamic work environments. Currently excelling as the Assistant General Manager at Shenandoah Country Club, demonstrating exceptional leadership and spearheading initiatives for facility enhancements and IT improvements. Nominated for the Greater Michigan Club Manager of America Mid-Manager of the Year award in 2024.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Shenandoah Country Club
05.2022 - Current
  • Successfully manage a diverse staff of approximately 100-150 employees across multiple departments, including Maintenance, Banquet, Sales, Golf, and Food and Beverage
  • Oversee the operation of an expansive 100,000-square-foot facility, playing a key role in the transition to a private country club
  • Lead IT improvements in collaboration with the IT committee, implementing operational enhancements
  • Coordinated and executed approximately 750 weddings, including events with up to 2000 attendees
  • Collaborate with Finance, Golf, Technology, Social, Young Adult, and Communication Committees to enhance member experiences
  • Attend and participate in Board Meetings

Food and Beverage Director

Shenandoah Country Club
04.2019 - 05.2022
  • Managed a dedicated staff of approximately 50 employees, consistently ranking top ten in the state in liquor purchases
  • Averaged $12-15 million annually in food and beverage sales
  • Skillfully navigated the challenges of the COVID-19 era, ensuring the club's continued success
  • Headed the successful launch of a new pool facility during the Food and Beverage tenure

Supervisor

Shenandoah Country Club
03.2015 - 07.2019
  • Managed various departments within Food and Beverage, demonstrating exceptional leadership and organizational skills

Education

Broadcast Arts -

Specs Howard School of Broadcast Arts
Southfield, MI
12.2003

High School Diploma -

Orchard Lake St. Marys
Orchard Lake, MI
06.2002

Skills

  • Event Coordination
  • Team Leadership
  • Facility Management
  • IT Implementation
  • Customer Service
  • Strategic Planning
  • Communication and Collaboration
  • Staff development

Affiliations

  • Club Manager Association of America (CMAA), Active member participating in industry forums and professional development opportunities.
  • Greater Michigan Club Manager Association of America (GMCMAA), Engaged member attending seminars and contributing to the local club management community.

Certification

Business Management Institute Golf Management Completed in 2024

Timeline

Assistant General Manager

Shenandoah Country Club
05.2022 - Current

Food and Beverage Director

Shenandoah Country Club
04.2019 - 05.2022

Supervisor

Shenandoah Country Club
03.2015 - 07.2019

Broadcast Arts -

Specs Howard School of Broadcast Arts

High School Diploma -

Orchard Lake St. Marys

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Joseph Roberts