Joseph Robinson
Cleveland,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am currently studying to get my CompTIA certifications, and would like to go into cyber security.
Overview
9
9
years of professional experience
Work History
Repair Technician
Repair Authority (TRC)
Strongsville, OH
10.2023 - Current
- I repair portable oxygen concentrators
- We deal with various physical issues and some software problems.
CSR - Customer Service Representative
Schoolbelles
Cleveland, OH
06.2023 - Current
- I work as the CSR for the live chat and trained in the call center as well
Easy Tech Associate
Staples
Cleveland, OH
07.2020 - 02.2023
- Sales, Customer service, Freight, and servicing PCs.
- Trained new associates on store operations, policies, and procedures.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
Cashier/Food Service
Metroparks
Cleveland, OH
07.2019 - 09.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
Intern
Wickens Herzer Cook & Batista
08.2015 - 05.2018
- I'd work on filing and scanning then assist anyone who needed help in the mail room
- Identified problems in printers, scanners and networking hardware, applying required fixes
- Configured workstations, networks, servers and printers for end users.
Student Intern
Oatey
Cleveland, OH
12.2014 - 05.2015
- I Would help with AP advantage and other bank-related work for them
- As well as small random office tasks.
Education
None in Computer Science -
Cuyahoga Community College District
05.2019
High school or equivalent -
Saint Martin de Porres
05.2018
Skills
- Food Service
- Computer Science
- Computer literacy
- Computer skills
- Customer service
- Troubleshooting
- Technical Support
- Basic math
- Communication skills
- Freight Experience
- Accounting
- Software troubleshooting
- Technical writing
- Computer hardware
- IT support
- Windows
- Adaptability
- Microsoft Office
- Live chat
- Analysis skills
- Customer support
- Mechanical knowledge
- Time management
- Accounting software
- Quality control
Affiliations
- Reading Books and Comics
- Soccer
Timeline
Repair Technician
Repair Authority (TRC)
10.2023 - Current
CSR - Customer Service Representative
Schoolbelles
06.2023 - Current
Easy Tech Associate
Staples
07.2020 - 02.2023
Cashier/Food Service
Metroparks
07.2019 - 09.2019
Intern
Wickens Herzer Cook & Batista
08.2015 - 05.2018
Student Intern
Oatey
12.2014 - 05.2015
None in Computer Science -
Cuyahoga Community College District
High school or equivalent -
Saint Martin de Porres
Similar Profiles
Sherry KnightSherry Knight
Respiratory Repair Technician at Repair AuthorityRespiratory Repair Technician at Repair Authority
Mason MetcalfMason Metcalf
Warranty Administrator at Repair AuthorityWarranty Administrator at Repair Authority
Marina Franco dos SantosMarina Franco dos Santos
Analista de Controladoria at TRCAnalista de Controladoria at TRC
Angel ThompsonAngel Thompson
Home Caretaker at Cherished CompanionsHome Caretaker at Cherished Companions
Mario AndersonMario Anderson
Production Designer at Stahls Transfer ExpressProduction Designer at Stahls Transfer Express