Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joseph Robinson

Cleveland,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am currently studying to get my CompTIA certifications, and would like to go into cyber security.

Overview

9
9
years of professional experience

Work History

Repair Technician

Repair Authority (TRC)
Strongsville, OH
10.2023 - Current
  • I repair portable oxygen concentrators
  • We deal with various physical issues and some software problems.

CSR - Customer Service Representative

Schoolbelles
Cleveland, OH
06.2023 - Current
  • I work as the CSR for the live chat and trained in the call center as well

Easy Tech Associate

Staples
Cleveland, OH
07.2020 - 02.2023
  • Sales, Customer service, Freight, and servicing PCs.
  • Trained new associates on store operations, policies, and procedures.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.

Cashier/Food Service

Metroparks
Cleveland, OH
07.2019 - 09.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Intern

Wickens Herzer Cook & Batista
08.2015 - 05.2018
  • I'd work on filing and scanning then assist anyone who needed help in the mail room
  • Identified problems in printers, scanners and networking hardware, applying required fixes
  • Configured workstations, networks, servers and printers for end users.

Student Intern

Oatey
Cleveland, OH
12.2014 - 05.2015
  • I Would help with AP advantage and other bank-related work for them
  • As well as small random office tasks.

Education

None in Computer Science -

Cuyahoga Community College District
05.2019

High school or equivalent -

Saint Martin de Porres
05.2018

Skills

  • Food Service
  • Computer Science
  • Computer literacy
  • Computer skills
  • Customer service
  • Troubleshooting
  • Technical Support
  • Basic math
  • Communication skills
  • Freight Experience
  • Accounting
  • Software troubleshooting
  • Technical writing
  • Computer hardware
  • IT support
  • Windows
  • Adaptability
  • Microsoft Office
  • Live chat
  • Analysis skills
  • Customer support
  • Mechanical knowledge
  • Time management
  • Accounting software
  • Quality control

Affiliations

  • Reading Books and Comics
  • Soccer

Timeline

Repair Technician

Repair Authority (TRC)
10.2023 - Current

CSR - Customer Service Representative

Schoolbelles
06.2023 - Current

Easy Tech Associate

Staples
07.2020 - 02.2023

Cashier/Food Service

Metroparks
07.2019 - 09.2019

Intern

Wickens Herzer Cook & Batista
08.2015 - 05.2018

Student Intern

Oatey
12.2014 - 05.2015

None in Computer Science -

Cuyahoga Community College District

High school or equivalent -

Saint Martin de Porres
Joseph Robinson