Joseph Robinson
Seattle,WA
Summary
Accomplished sales professional with 15 years in client relations, retail sales, and financial services. Exceeds sales targets and builds strong customer relationships while driving revenue growth. Specializes in lead generation, consultative selling, and upselling in competitive markets. Excels in fast-paced, remote, and team environments, ensuring compliance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Associate
Xfinity Comcast
Bellevue, WA
01.2022 - Current
- Consistently meet and exceed monthly sales quotas through proactive customer outreach and solution-based selling.
- Conducted personalized consultations to identify customer needs and recommend bundled products/services, enhancing upsell revenue.
- Leveraged strong closing skills to convert service calls into sales opportunities.
- Managed account servicing, technical setup, and conflict resolution to drive retention and customer satisfaction.
Associate Banker
JPMorgan Chase
Seattle, WA
01.2021 - 01.2022
- Promoted financial products, including checking, savings, credit, and investment solutions, to enhance client portfolios.
- Educated customers on new products, driving adoption and expanding cross-selling opportunities.
- Delivered consistent sales results by aligning client needs with bank offerings while maintaining compliance.
- Managed cash transactions, foreign currency exchange, and ATM deposit reconciliation with accuracy and efficiency.
Sales Consultant / Store Manager
Cricket Wireless
Seattle Metro Area
01.2012 - 01.2020
- Oversaw multiple retail locations, driving full-cycle sales, team development, and enhanced store performance.
- Consistently achieved or surpassed sales goals through proactive client engagement, upselling, and referral generation.
- Trained and coached sales teams on consultative selling techniques, leading to increased conversion rates.
- Maintained operational compliance and achieved high customer satisfaction scores.
- Brands represented: Victra Verizon, Cricket Wireless, Metro PCS, Comcast, Sayhello Wireless, Boost Mobile.
Contract Associate
U.S. Department of Labor (via Enterprise Information Services)
Seattle, WA
01.2009 - 01.2012
- Researched case files and maintained compliance documentation to support claims examiners in decision-making.
- Managed databases and facilitated complex case resolutions, ensuring accuracy and attention to detail.
- Managed contract documentation and compliance for federal labor initiatives.
- Analyzed procurement needs and facilitated vendor selection processes.
- Assisted in negotiating terms and conditions for service contracts.
Education
Some College (No Degree) - Finance
Western Governors University
Salt Lake City, UTSkills
- life insurance producer license
- Health insurance producer license
- Client management
- Territory and account management
- Upselling and cross-selling
- Sales forecasting
- Sales analytics
- Customer needs analysis
- CRM management
- Proprietary CRM systems
- Microsoft Office Suite
- Regulatory compliance
- Remote sales
- Conflict resolution
Technical Tools
- Proprietary CRM
- Microsoft Office Suite (Word, Excel, PowerPoint)
- QuickBooks
- HRIS/Payroll Systems
Timeline
Sales Associate
Xfinity Comcast
01.2022 - Current
Associate Banker
JPMorgan Chase
01.2021 - 01.2022
Sales Consultant / Store Manager
Cricket Wireless
01.2012 - 01.2020
Contract Associate
U.S. Department of Labor (via Enterprise Information Services)
01.2009 - 01.2012
Some College (No Degree) - Finance
Western Governors University