Joseph Robinson-Jones
Tempe,AZ
Summary
Results-driven professional with a proven record of delivering high-quality outcomes and achieving company objectives. Exceptional communication and collaboration skills contribute to effective teamwork and client satisfaction. Committed to continuous learning and professional growth, ensuring alignment with industry standards.
Overview
6
6
years of professional experience
Work History
Work Order Manager
Shamrock Remodeling Contractors LLC
Mesa, AZ
03.2022 - 11.2024
- Communicated effectively with customers regarding scheduling information, updates on progress of their jobs.
- Monitored status of all open work orders, ensuring timely completion of assigned tasks.
- Prepared reports summarizing the status of current work orders as requested by management.
- Proposed or approved modifications to project plans.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed and approved work orders for accuracy and completeness.
- Created and maintained detailed records of all incoming and completed work orders.
Overnight Manager
Lowes Home Improvment
Scottdale, AZ
04.2019 - 09.2024
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Assisted with training new employees on proper receiving practices and procedures.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Managed and organized the receiving of all incoming shipments.
- Trained and supervised warehouse team, setting schedules and delegating daily tasks.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Parts and Service Director
Sunshine Sales
Tempe, AZ
01.2021 - 02.2022
- Conducted regular inventory audits to maintain accuracy and accountability.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed repair orders for accuracy prior to billing customers for services rendered.
- Ensured that warranties were properly processed according to manufacturer guidelines.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted customers with locating specific parts or accessories needed for their vehicle repairs or maintenance tasks.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Developed and implemented parts department policies and procedures to improve efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Collaborated with the sales team to support marketing and promotional activities.
- Implemented inventory control systems to track parts usage and reduce waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Public Administration
Eastern Michigan University
Ypsilanti, MI05-1994
Some College (No Degree) - Business Administration And Management
College of Staten Island
Staten Island, NYSkills
- Scheduling coordination
- Asset management
- Work order prioritization
- Document management
- Work order processing
- Workflow management
- Work Planning and Prioritization
- Heavy equipment operation
- Critical thinking
- Crew leadership
- Staff training and development
- Performance evaluations
- Shift scheduling
- MS office
- Office administration
- Coaching and mentoring
Timeline
Work Order Manager
Shamrock Remodeling Contractors LLC
03.2022 - 11.2024
Parts and Service Director
Sunshine Sales
01.2021 - 02.2022
Overnight Manager
Lowes Home Improvment
04.2019 - 09.2024
Bachelor of Science - Public Administration
Eastern Michigan University
Some College (No Degree) - Business Administration And Management
College of Staten Island
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