Joseph Robles

• Write service and maintenance repair orders
• Identified specialized product, repair, and maintenance needs by consulting directly with customers
• Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
• Satisfied customers with expert support before, during, and after service appointments
• Maintain sales and margins with unwavering customer service
• Maintain positive relationship with technicians in a professional environment

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Processed work requests one on one with drivers for extensive diesel truck fleets including RVs and big rigs.

Conducted hands-on diagnostics on multiple truck models.

Generated repair quotes, securing approval from clients.

Streamlined appointment scheduling while handling numerous calls.

Secured necessary parts for diverse repair needs.

• Enhanced showroom presentation with strategic product displays that showcased top-selling items prominently.
• Delegated tasks and managed workload for employees based on daily and weekly schedules.
• Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
• Developed and maintained positive relationships with product and equipment vendors.
• Adeptly managed customer intake and facilitated tire purchases.

• Created detailed repair orders addressing customer needs and warranty services.
• Consistently maintained expected revenue targets and margin goals.
• Prepared incoming vehicle pre-inspection work orders.
• Consistently uphold Ford certified status by completing training modules on the Ford Oasis online platform.
• Streamline management of technician and customer exchanges.