Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

Joseph Rodrigues

Seattle,WA

Summary

Dynamic health leader with extensive experience in driving sustainable sales growth across Washington, successfully launching operational sites to integrate into new communities, and implementing innovative service lines diversifying market presence, underpinned by firm yet collaborative and empowering executive operational oversight with demonstrated exceptional communication and influencing skills that establish trust, buy in and political equity across diverse partners, customers, scopes, teams, sectors and system stakeholder groups. Experienced in administrative executive oversight of clinical, operational, and financial activities for over 700 staff across portfolio of companies, site locations and diverse service lines ensuring adherence to each industry specific standard and best practice at all levels. Accountable and intentional approach in identifying market strengths and challenges while identifying solutions and opportunities to improve ROI and streamline organizational direction while serving as the market and even industry spokesperson.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Market Executive Director / WA EVP

Metro West Family of Companies
, WA
11.2021 - Current
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Established strategic direction and goals to accomplish objectives.
  • Assessed potential collaboration opportunities to enhance organizational value and improve efficiency.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Implemented quality metrics to track business needs and lead diverse projects.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Served as spokesperson of organization and portfolio of companies.
  • Stayed up to date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.
  • Reviewed and approved annual operating and capital budgets for company with full P&L oversight and accountability.
  • Provided organizational leadership and collaborated with executive and clinical partners to establish long-term goals, strategies and company policies.
  • Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.

Executive Director

Olympic Ambulance Service, Inc.
Western, WA
02.2018 - 11.2021
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
  • Revitalized business plans and realigned company objectives to increase overall profits.

Director of Operations

Olympic Ambulance Service, Inc.
Sequim, WA
03.2015 - 02.2018
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Increased customer base and market share by promoting product through diverse channels.
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.

Medical Services Officer

Olympic Ambulance Service, Inc.
Sequim, WA
03.2013 - 03.2015
  • Improved clinical quality by analyzing performance metrics, patient outcomes and delivery of care.
  • Observed delivery of care and business activities and made recommendations to improve programs, case management and clinical management.
  • Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
  • Trained staff to ensure compliance with local, national and federal requirements.

Supervisor - Training Coordinator

Olympic Ambulance Service, Inc.
Bremerton, WA
06.2012 - 03.2013
  • Assessed emergency situations and prioritized medical care for patients.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Trained newly hired field providers by offering insight into job duties and assessing shift performance.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.

Tech

Glens Falls Hospital
Glens Falls, NY
10.2009 - 03.2012
  • Wrote detailed notes regarding patient discussions, including information in patient charts.
  • Provided patients with information on range of subjects, not limited to side effects from chemotherapy and benefits of proper nutrition during treatment.
  • Promoted kind, compassionate environment, utilizing active listening and effective communication skills for cancer patients receiving treatment.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.

Care Provider

San Juan Villa Memory Care Assisted Living Center
Port Townsend, WA
03.2008 - 12.2009
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Worked with supervisory medical staff to review cases and improve care.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Firefighter EMT

East Jefferson Fire Rescue
Port Townsend, WA
06.2008 - 10.2009
  • Worked on equipment desk and demobilized equipment including fire engines, water tenders and other machinery used in responding to incidents.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance work in upkeep of fire department property.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Collaborated with emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Transferred, lifted and moved patients while employing appropriate safety and lifting techniques.

Emergency Medical Technician

Olympic Ambulance Service Inc.
Sequim, WA
09.2008 - 09.2009
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Assessed emergency situations and prioritized medical care for patients.
  • Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Documented all calls in reports detailing type of incident and course of treatment.

Skills

  • Knowledge of current approaches to patient care delivery
  • Experience and exposure to navigating healthcare regulatory compliance
  • Experienced with organized labor relations
  • Clinical quality management expertise balancing just culture and accountability
  • Professional and empowering demeanor
  • Humble and eager to learn
  • Highly emotionally intelligent, rhetorically sensitive, and collaborative leadership style
  • Exceptional in multitasking and prioritizing responsibilities across multiple sites
  • Unmatched work ethic, with experience and stamina for home office, and frequent site travel across growing markets
  • Program and process improvement
  • Public speaking
  • Stakeholder relations
  • Strategic planning
  • Community engagement
  • Human resources management
  • Firm financial oversight
  • Performance monitoring and KPI development
  • Financial analysis
  • Insurance billing and revenue cycle oversight
  • Business growth and retention
  • Training coordination and presentations
  • Client relationship management
  • Legislative advocacy with demonstrated success in Washington, and established rapport with key local, regional, and state representatives and/or senators where the business market operates
  • Contract writing and oversight experience across physicians, vendors, customers, municipalities, health systems, payers, and more
  • Safety and compliance
  • Team leadership experience with technicians, nurses, and physicians

Certification

  • AS/BS Business Administration Southern New Hampshire University - Graduate 2027 (Ultimate pursuit of MBA)
  • Emergency Medical Technician
  • Emergency Service Evaluator
  • IFSAC State of Washington Firefighter I
  • IFSAC State of Washington Hazardous Materials Awareness
  • ICISF UMBC Assisting Individuals in Crisis
  • ICISF UMBC Group Crisis Intervention
  • NAEMT TECC
  • EVOC, EVIP, EVAP
  • FEMA, NIMS, ICS, 100, 200. 700, 800.
  • NEMSA Leadership Grand Rounds
  • NEMSA Benchmarking Performance Measures with Real World Data
  • FEMA National Fire Academy - Clinical Quality Management

Accomplishments

  • Development and implementation of the largest Mobile Integrated Health Program on the West Coast, improving access to care across diverse communities.
  • Recipient of the 2020 American Ambulance Association's National Star of Life Award.
  • Multidisciplinary Project Manager and Incident Commander for the relocation of a 170-patient hospital.
  • 400% market growth over 3 year period with footprint expansion and gap closure across all regions in WA.
  • WA Emergency Care System Trauma Steering Committee - Executive Board Member.
  • WA Emergency Cardiac & Stroke Technical Advisory Committee - Board Member.
  • WA Pre-hospital Technical Advisory Committee - Board Member.
  • WA WEMSIS NEMSIS Technical Advisory Committee - Board Member.
  • Key contributer in successful Balanced Billing Legislation 2024.
  • Key contributer in successful Hospital Home Legislation 2024.
  • Key contributer in successful Medicaid Increase 2023.
  • Key contributer and influencer to emergency cardiac and stroke system bill in collaboration with Washington Emergency Physicians Association - upcoming 2025 session
  • Successful implementation of Thrombolytic Treatment for STEMI improving access and outcomes to remote and rural areas
  • Establishment of CLIA License Lab Agency, LLC Physician Group, Certified Vehicle Remanufacturing Agency, Accreditation, and more
  • Led company acquisition teams, new market assessments, and author level ownership of regional, state and national RFP projects and market strategic plan

Timeline

Market Executive Director / WA EVP

Metro West Family of Companies
11.2021 - Current

Executive Director

Olympic Ambulance Service, Inc.
02.2018 - 11.2021

Director of Operations

Olympic Ambulance Service, Inc.
03.2015 - 02.2018

Medical Services Officer

Olympic Ambulance Service, Inc.
03.2013 - 03.2015

Supervisor - Training Coordinator

Olympic Ambulance Service, Inc.
06.2012 - 03.2013

Tech

Glens Falls Hospital
10.2009 - 03.2012

Emergency Medical Technician

Olympic Ambulance Service Inc.
09.2008 - 09.2009

Firefighter EMT

East Jefferson Fire Rescue
06.2008 - 10.2009

Care Provider

San Juan Villa Memory Care Assisted Living Center
03.2008 - 12.2009

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Joseph Rodrigues