Joseph Rodriguez
Highland,CA
Summary
Personable and dedicated customer service representative with extensive experience in taking care of the customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Named Account Executive
Konica Minolta Business Solutions US
Riverside
10.2021 - 05.2024
- B2B sales experience
- Maintain relationship with current and new clients
- CRM software knowledge
- Prospecting
- Consulting
- Understanding the customer's "pain points" within a technological environment and consulting the solution
- CPQ (CRM Fiori) software used to create and organize new orders
- Organizing customers orders for potential repurchasing
- Visiting customers to view their work space and offer consulting services.
Customer Service Representative
Image Source
Redlands, CA
08.2020 - 01.2021
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Facilities Clerk
Konica Minolta
Redlands
07.2015 - 07.2020
- Hired on by Konica Minolta Business Solutions to work on-site at the University Of Redlands
- Worked on-site to ensure that the copiers provided to the university were stocked, cleaned, and ready for use at all times
- Work with university staff to ensure their files are printed and delivered in a timely manner
- Enable printing and scanning to and from KMBS copiers directly from your computer by installing the necessary company software
- Printed important documents for the University bookstore, such as lab manuals, quizzes, tests, and study guides, and ensured their delivery on or before the deadlines.
Customer Service Rep. (Host, QA, Server)
Chili's, Brinker's
Redlands
04.2011 - 11.2014
- Hired on by Brinkers International
- Hosted by greeting customers and leading them to their tables
- Promoted/added role to Quality Assurance, which inspected and ensured the food was to the customers' specifics
- Moved up to server, greeted and gathered orders to give to the kitchen
- Once food was ready delivered the food to the table
- As a server, I worked closely and carefully with money whether it be collecting a payment or handling change.
Education
water treatment basics in Treatment 2 operator -
American Water College
CA07.2024
General educational development -
Redlands East Valley High School
CA12.2011
Skills
- Clerk
- Quality assurance
- Customer Service
- Filing
- Account management
- B2B sales
- Communication skills
- Microsoft Office
- Negotiation
- Business development
- Marketing
- Project management
- Inside sales
- Dishwashing
- Analysis skills
- Microsoft Powerpoint
- Outside sales
- Direct sales
- Technical sales
- Pre-sales
- Product demos
- Computer skills
- Retail sales
- Retail math
- Sales Support
- CRM proficiency
- Sales Presentations
- Account Management
- Professionalism
- Time Management
- Excellent Communication
- Complex project negotiations
- Consultative Selling Techniques
- Document Management
- Effective Communication
- Digital Sales
- Client Relations
- Problem-Solving
Certification
Driver's License
Customer service training: Evolve
References
- Jacob Gonzales - Superintendent of Fontana Water company 909-644-0975
- Adam Crandall - Sales Manager for Konica Minolta Business Solutions 1951-378-8478
Timeline
Named Account Executive
Konica Minolta Business Solutions US
10.2021 - 05.2024
Customer Service Representative
Image Source
08.2020 - 01.2021
Facilities Clerk
Konica Minolta
07.2015 - 07.2020
Customer Service Rep. (Host, QA, Server)
Chili's, Brinker's
04.2011 - 11.2014
water treatment basics in Treatment 2 operator -
American Water College
General educational development -
Redlands East Valley High School