Joseph Rodriguez
Ossining,NY
Overview
6
6
years of professional experience
Work History
Shift Lead/Supervisor
Walgreens
12.2022 - 10.2024
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Analyzed sales figures and identified areas for improvement
- Completed daily financial activities and prepared weekly reports for management to inform decision-making
- Served as a liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
Sales Associate
Vans Inc
03.2021 - 12.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Educated clients on current promotional offerings and products using persuasive selling tactics
Customer Service Representative
ShopRite
08.2018 - 01.2021
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked productively with customers to meet order requirements and service expectations
- Processed both cash and card purchases and returns.
- Tracked substitutions and informed customers of changes
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency..
Education
Bachelor of Science - Psychology
SUNY Purchase College
Purchase, NY12.2024
High School Diploma -
Ossining High School
Ossining, NY07.2020
Skills
- Cash Handling
- Operations Support
- Sales Reporting
- Account Management
- Inventory Counts
- Sales expertise
- POS System Operation
- Customer service focus
- Employee Training
- Team Leadership
Timeline
Shift Lead/Supervisor
Walgreens
12.2022 - 10.2024
Sales Associate
Vans Inc
03.2021 - 12.2022
Customer Service Representative
ShopRite
08.2018 - 01.2021
High School Diploma -
Ossining High School
Bachelor of Science - Psychology
SUNY Purchase College