Joseph Rodriguez
Queens,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Fiber Optic Technician
Tech Network Incorporated
Farmingdale, New York
10.2024 - 01.2025
- Established and modified networks and computers at homes.
- Tracked inventory levels of tools, parts, and supplies used in job sites.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Pulled lines to proper tension for safety and durability of installation work
- Measured signal strength of televisions, telephones and internet connections to verify adequate performance.
- Documented installation records in a timely manner.
- Ensured that safety standards were met during installation processes.
- Communicated with customers to access work areas and explain work.
- Laid out cabling plans and ran through homes to desired locations.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Troubleshot and repaired fiber optic systems.
- Maintained documentation of all network changes and repairs.
- Utilized software Applications
- Organized and coordinated resources required for successful completion of jobs.
- Provided technical support to customers regarding their fiber optic needs.
- Set up modems and other hardware with necessary cables.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
Appointment Coordinator
New York State Solar
Queens, New York
09.2023 - 02.2024
- Scheduled and confirmed appointments.
- Answered customer inquiries regarding appointment-setting procedures.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Followed up with customers after scheduled appointments were completed.
- Provided detailed information about products and services to clients.
- Made phone calls and sent emails to establish leads.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Assisted customers in making decisions about products or services offered by the company.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
- Called no shows and cancellations to reschedule.
- Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Participated in training sessions to stay updated on product offerings and sales techniques.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Established strong working relationships with other departments within the organization.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills..
Assistant Cook
Island
03.2016 - 09.2023
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Verified the freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
- Grilled and deep fried various foods from meats to potatoes.
- Monitored the temperatures of ovens and other cooking equipment during meal preparation.
- Planned and organized daily work schedules in accordance with established menus, special events, seasons, and special requests.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions..
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Washed preparation utensils, tools and machinery by hand or industrial dishwasher.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Labeled containers properly with contents and date information..
- Inspected all incoming shipments for freshness and quality control purposes.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Operated commercial appliances including mixers, grinders, slicers, steamers.
- Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Recorded temperatures on appropriate logs and reports to notify supervisor of discrepancies.
- Chopped vegetables, seasoned meats, and fish in preparation for grilling, sautéing, and braising.
Education
300 Hour Certification - Residential & Commercial Electrical Services
Electrical Training Center
Copiague, NY04-2017
Some College (No Degree) - Visual Communication
Kathrine Gibbs
Melville, NYSkills
- Customer service
- Residential construction
- Wiring installation
- National electric codes (NEC)
- Low-voltage systems
- Job planning
- Project management
- Electrical repairs
- Safety management
- Problem-solving
- OSHA 10 certified
- Conduit bending
- Fusion splicing
- Ethernet networking
- Fiber optic routing
- Time management
- Staff development
- Business planning
- Performance management
- Team leadership
- Salesforce management
- Verbal and written communication
- Goal setting
- Client relationship building
- Follow-up skills
- Meeting deadlines
- Calendar management
- Appointment confirmation
- Point-of-sale system
- Online research
Timeline
Fiber Optic Technician
Tech Network Incorporated
10.2024 - 01.2025
Appointment Coordinator
New York State Solar
09.2023 - 02.2024
Assistant Cook
Island
03.2016 - 09.2023
300 Hour Certification - Residential & Commercial Electrical Services
Electrical Training Center
Some College (No Degree) - Visual Communication
Kathrine Gibbs
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